topic Re: Nest thermostat keeps going offline in Nest Thermostats

Nest thermostat keeps going offline

rmargos — Wed, 25 Jan 2023 03:33:46 GMT

In similar post year, but no real resolution. I’ve had this thermostat for two years, almost 3, only recently has it started to drop Wi-Fi, usually after a day or two. I reset the thermostat network, I reset, my modem, I reconnect, it works for a day, and then it goes off-line again. The original batteries had a voltage of 3.0 something, so I replaced them with new batteries, the voltage is 3.2. It does have a C wire, and this is the first time I’ve had trouble with it in almost 3 years, any advice?

Re: Nest thermostat keeps going offline

Jake — Mon, 30 Jan 2023 19:15:06 GMT

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps for when the device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest thermostat keeps going offline

Jake — Thu, 02 Feb 2023 19:00:32 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest thermostat keeps going offline

Jake — Fri, 03 Feb 2023 18:34:09 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake