topic Re: Energy Usage is wrong in Nest Thermostats

Energy Usage is wrong

cnuk — Sat, 28 Jan 2023 07:33:42 GMT

Looked at my energy usage for 27th Jan 2023.... heating system on for 2.5 hours. I immediately know this is wrong as it was alredy on at the start of the day for 2hours. Checking Home Assistant and it's showing as on for 5.5 hours total.

How can Google be this bad?

Re: Energy Usage is wrong

cnuk — Sat, 28 Jan 2023 07:39:43 GMT

Looking at the actual Nest e device its showing as 13 hours of info missing. Huh?

Re: Energy Usage is wrong

cnuk — Sat, 28 Jan 2023 07:42:37 GMT

Re: Energy Usage is wrong

Paul_R — Mon, 30 Jan 2023 11:55:15 GMT

Hi there! I'm sorry to hear about the difficulties you encountered, but I'm here to help. The message from the thermostat means that in those 13 hours, the thermostat was unable to connect to the internet and that's why it couldn't gather the information. Did you move the router or the thermostat from their usual places recently? Also do you have devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?

Re: Energy Usage is wrong

OannaCG — Thu, 02 Feb 2023 11:57:35 GMT

Hi there, just checking in, did you manage to see our message above?

Re: Energy Usage is wrong

cnuk — Thu, 02 Feb 2023 21:47:14 GMT

So there is a cordless phone near the thermostat which I can resolve.

Shame the device relies on an internet connection to save simple data. Such a silly flaw

Re: Energy Usage is wrong

UanaC — Fri, 03 Feb 2023 11:37:27 GMT

Hello there! I am so sorry for any inconvenience this may have caused.The cordless phone might interfere with the internet connection. Try to move the thermostat away from the cordless phone and please monitor the situation. Let me know if the issue still persists.

Many thanks, Oana,

Re: Energy Usage is wrong

Vladut — Sun, 05 Feb 2023 12:40:05 GMT

Hi there, just checking in with you. Did you manage to check the last message?

Re: Energy Usage is wrong

OannaCG — Tue, 07 Feb 2023 12:41:53 GMT

Hey there, since we haven't heard from you for a couple of days, we'll close this conversation for now. If you still need help, let us know so we can continue. Thanks!