topic Learning thersmostat gen2 temp sensor issue. in Nest Thermostats

Learning thersmostat gen2 temp sensor issue.

gjorge1394 — Mon, 06 Feb 2023 04:37:41 GMT

My Nest thersmostat gen2 is reading 68 degrees and 0% humidity and it is 84 degrees inside with 66% humidity. Can I reset or adjust any setting in the setup screen?

Re: Learning thersmostat gen2 temp sensor issue.

Markjosephp — Wed, 15 Feb 2023 22:12:28 GMT

Hello gjorge1394,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look into this for you.

To isolate:

When was the thermostat installed?
Where did you install your thermostat? (in a room and on a wall or stand)
Do you have other active Nest Thermostats? Do they show the same issue?
Is your thermostat installed near heat sources? (Air vents, appliances, electrical outlets, and other potential heat sources)
Please gather the Signal strength value from your actual thermostat.
- Go to Settings > Technical Info > Network.

Please try these steps:

Restart your thermostat.
Turn on Sunblock.
1. Go to Settings > Nest Sense > Sunblock.
Cover the wall with a duct seal compound at the location where the thermostat is installed to close the penetration in the wall and serve as an insulator.
Disconnect your thermostat to your Wi-Fi network for 24 hours to monitor the ambient temperature.
1. Go to Settings > Reset > Network.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

Re: Learning thersmostat gen2 temp sensor issue.

Jake — Mon, 20 Feb 2023 18:36:57 GMT

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Learning thersmostat gen2 temp sensor issue.

Jake — Tue, 21 Feb 2023 20:49:23 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake