topic Re: Carrier thermostats in Nest Thermostats

Carrier thermostats

Home119955 — Sat, 28 Jan 2023 15:16:33 GMT

we just upgraded our HVAC system and we are using a Carrie infinity thermostat. I tried multiple time to link to google home but it states error. Is this a common problem? Looking online it states new version of the home app has this problem. What do u think can help? Thanks

Re: Carrier thermostats

Anonymous — Sun, 29 Jan 2023 01:19:52 GMT

Are you trying to setup carrier thermostat to Google Home App?

Re: Carrier thermostats

Home119955 — Sun, 29 Jan 2023 06:09:25 GMT

Yes, I want to link it to google home app.

Re: Carrier thermostats

Anonymous — Sun, 29 Jan 2023 23:36:32 GMT

Have you tried the selecting the + icon then selecting the set up option that says works with Google?

Re: Carrier thermostats

Home119955 — Sun, 29 Jan 2023 23:42:49 GMT

Yes… it initially says connected then

“something went wrong” no other explanation then Disconnects

Re: Carrier thermostats

Anonymous — Mon, 30 Jan 2023 02:20:37 GMT

Try uninstalling the app then.

Re: Carrier thermostats

Home119955 — Mon, 30 Jan 2023 16:22:10 GMT

it did not work, I reinstalled it, no changes

Re: Carrier thermostats

Anonymous — Mon, 30 Jan 2023 22:11:02 GMT

If that's the case, I believe you'll have to call Google Home support to help you with this.

Re: Carrier thermostats

Dan_A — Tue, 07 Feb 2023 18:31:46 GMT

Hi Home119955,

That certainly hasn’t been easy for you ― let’s check it out. A few questions: was it working before? What are the Nest speakers linked to your Google Home app? Were you able to control your thermostat via voice command? Is it working on its native app? Also, what is the exact make and model of your thermostat to know if it’s compatible with Google Home?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers and your thermostat.
Plug them back in after 3 minutes.
Restarting your phone might also help.

If you could unlink the thermostat from its app and link it back in. Once you’re able to control it, follow the steps below to link it to your Google Home app:

Open the Google Home app Google Home app.
At the upper-right, tap the account icon.
Tap Assistant settings and then Home control.

@eveluna, thanks for the help.

Kind regards,

Dan

Re: Carrier thermostats

Jake — Fri, 10 Feb 2023 18:57:41 GMT

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Carrier thermostats

Juni — Sat, 11 Feb 2023 21:57:35 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

Re: Carrier thermostats

Home119955 — Sat, 11 Feb 2023 22:53:53 GMT

let’s check it out. A few questions:

Was it working before? No

What are the Nest speakers linked to your Google Home app? Multiple google home hub/speaker

Were you able to control your thermostat via voice command? No, it never connected, had the nest before

Is it working on its native app? Yes

Also, what is the exact make and model of your thermostat to know if it’s compatible with Google Home? Ion system control, ill get the model number.

It would help a lot if you could do a sequential reboot first: Did but no help

Re: Carrier thermostats

Juni — Tue, 14 Feb 2023 21:56:35 GMT

Hi Home119955,

Thanks for the details you provided. You can uninstall and reinstall the Google Home app and observe if it will make a difference. Using another mobile phone will help us further isolate the issue.

Looking forward to your response.

Thanks,

Juni

Re: Carrier thermostats

Juni — Fri, 17 Feb 2023 22:27:15 GMT

Hi there,

Buzzing in — I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.

Regards,

Juni

Re: Carrier thermostats

Home119955 — Sat, 18 Feb 2023 03:56:28 GMT

I used my wife’s phone. It didn’t work either. I’m just gonna have to settle with the way it is I guess. Maybe an update for the carrier app will happen in the future. Thanks

Re: Carrier thermostats

Juni — Fri, 03 Mar 2023 20:56:46 GMT

Hi Home119955

Thanks for the response and sorry for the delay. It would also help you if you can contact the manufacturer directly. Partners are expected to support the integration of their products with Google Nest and Home devices.

Let us know if you have other questions or concerns; otherwise, we will be locking this thread after 24 hours.

Best,

Juni