topic Re: Mobile App shows incorrect info, but web app shows correctly in Nest Thermostats

Mobile App shows incorrect info, but web app shows correctly

EdFisher — Tue, 31 Jan 2023 19:47:30 GMT

I have a 3rd generation thermostat that I recently installed to replace a 2nd generation that I thought was the problem. It wasn't. The thermostat connects to my Wi-Fi just fine, NEVER shows an issue with connectivity, and reads the configuration set by the app just fine. However, it still continues to show in the mobile apps that it is offline sporadically, and now, the mobile apps (both iPhone and Android) show that the thermostat is cooling, even though it's on HEAT ONLY, and both the thermostat itself and the web page show correctly. I have tried reinstalling the app but that has not changed anything. It still shows on mobile that the HVAC is cooling, even though both the thermostat itself and the home.nest.com web page show it doing what it actually is doing, whether that is nothing, just circulating air with the fan, or actually heating. Any suggestions besides replacement? The app seems to work fine with the upstair Nest thermostat, though it too randomly shows as offline, even though the web app and thermostat itself do not.

Re: Mobile App shows incorrect info, but web app shows correctly

Jenelyn_O — Sun, 05 Feb 2023 22:07:15 GMT

Hi EdFisher,

Thanks for reaching out. I'm sorry for the trouble this may have caused you.

You can try the troubleshooting below:

Make sure that both the Nest app and Nest website have the same email associated with it.
How many Nest Thermostats do you have?
Do you have multiple Home structures? If yes, try to switch homes and check if your thermostat specifically is in a different home.

Please let me know how it goes.

Regards,

Jenelyn

Re: Mobile App shows incorrect info, but web app shows correctly

Jenelyn_O — Wed, 08 Feb 2023 22:42:25 GMT

Hi EdFisher,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

Re: Mobile App shows incorrect info, but web app shows correctly

Jenelyn_O — Thu, 09 Feb 2023 22:55:17 GMT

Hi EdFisher,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn