topic Re: Technical support in Nest Thermostats

Technical support

K1keiwanito — Fri, 03 Feb 2023 16:57:59 GMT

I forgot my pin

Forgot my pin lock

K1keiwanito — Fri, 03 Feb 2023 17:00:08 GMT

How to reset the pin

For got the pin

K1keiwanito — Fri, 03 Feb 2023 17:08:05 GMT

I forgot the unlock pin

Re: Technical support

David_K — Sat, 04 Feb 2023 16:40:56 GMT

If you can still control your thermostat in the Nest app, unlock it and change the PIN using the app:
Lock and unlock your Nest thermostat - Google Nest Help

If your thermostat isn't connected to Wifi or the app, you'll need to reset it using a computer.

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Re: For got the pin

David_K — Sat, 04 Feb 2023 16:41:08 GMT

Duplicate. Answered here:
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Technical-support/m-p/352398

Re: Forgot my pin lock

David_K — Sat, 04 Feb 2023 16:41:10 GMT

Duplicate. Answered here:
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Technical-support/m-p/352398

Re: For got the pin

Markjosephp — Thu, 09 Feb 2023 19:34:49 GMT

Hello everyone,

I’ve duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Thanks,

Mark

Re: Forgot my pin lock

Markjosephp — Thu, 09 Feb 2023 19:37:34 GMT

Hi there,

The thread from the main one has been replicated here. All developments on this matter will be posted in the main thread, so we advise checking and updating it as needed.

Best,

Mark

Re: Technical support

Markjosephp — Thu, 09 Feb 2023 19:43:12 GMT

Hello there,

I wanted to stop by and see how I could help, as this thread has multiple posts to avoid confusion.

Thank you for sharing the steps, @David_K.

@K1keiwanito, I'm checking in to see if you had a chance to connect your thermostat to a computer and were able to locate the folder. This is for us to move forward on unlocking your thermostat. Please let us know how it goes.

Best regards,

Mark

Re: Technical support

Markjosephp — Sun, 12 Feb 2023 20:56:47 GMT

Hello K1keiwanito,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you.

Regards,
Mark

Re: Technical support

Markjosephp — Mon, 13 Feb 2023 21:21:47 GMT

Hi K1keiwanito,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Thanks,

Mark