topic Re: Display of my nest 3 is cyan?!? in Nest Thermostats

Display of my nest 3 is cyan?!?

astrabg — Sun, 12 Feb 2023 10:56:52 GMT

The display of my nest learning thermostat 3 become cyan. How to revert to standard colors or this is hardware issue.
See the pictures below

Re: Display of my nest 3 is cyan?!?

David_K — Sun, 12 Feb 2023 18:53:08 GMT

This isn't a hardware issue and is nothing to be concerned about. It means your thermostat is in cooling mode. If you turn the temperature up, you'll see the display colour change to orange.

Re: Display of my nest 3 is cyan?!?

astrabg — Sun, 12 Feb 2023 18:56:41 GMT

The thermostat controls a gas boiler. And in heating mode, the color remains cyan unfortunately

Re: Display of my nest 3 is cyan?!?

David_K — Sun, 12 Feb 2023 18:59:11 GMT

Then it could be that something isn't working quite right. You can run a test to check:

Press the thermostat to open the menu, then tap the Settings cog.
Go to Equipment. You'll see the wires that your thermostat has detected.
Select Continue.
Next you'll see the system components that you can test. Select Test to begin testing.

Re: Display of my nest 3 is cyan?!?

astrabg — Sun, 12 Feb 2023 19:10:33 GMT

I will do it tomorrow. Meanwhile, there is only 12 volt direct current and wireless connection to the Heatlink

Re: Display of my nest 3 is cyan?!?

astrabg — Sun, 12 Feb 2023 19:11:02 GMT

Europe model

Re: Display of my nest 3 is cyan?!?

Paul_R — Mon, 13 Feb 2023 15:26:29 GMT

Hi there! Have you managed to get to Equipment on the thermostat? Please send us a picture of what you can see there when you get to it.

Re: Display of my nest 3 is cyan?!?

astrabg — Mon, 13 Feb 2023 16:23:09 GMT

the screenshot is from the Nest app. Tomorrow I'll be home and will send you from the thermostat

Re: Display of my nest 3 is cyan?!?

Paul_R — Mon, 13 Feb 2023 16:54:28 GMT

We'll need the one from the thermostat, so we'll wait for that picture. Until then, have a great day.

Re: Display of my nest 3 is cyan?!?

astrabg — Tue, 14 Feb 2023 12:47:49 GMT

Equipment page of Nest

Re: Display of my nest 3 is cyan?!?

OannaCG — Tue, 14 Feb 2023 13:00:58 GMT

Thanks for the picture! I've sent you an email in order to investigate this better and to gather all the details we need securely, please check your inbox and fill out the form. Please let us know here once it's done.

Re: Display of my nest 3 is cyan?!?

AlexD — Fri, 17 Feb 2023 09:53:01 GMT

Hi, I see you went through my colleagues email. I will reach out with further information over email soon.

Re: Display of my nest 3 is cyan?!?

astrabg — Fri, 17 Feb 2023 09:53:50 GMT

Noted. Thank you

Re: Display of my nest 3 is cyan?!?

AlexD — Fri, 17 Feb 2023 09:56:55 GMT

You're welcome. I'll stay in touch over email. If anything else comes up make sure to let me know either by replying here or to one of my emails.

Re: Display of my nest 3 is cyan?!?

OannaCG — Mon, 20 Feb 2023 10:29:51 GMT

Hi there, just wanted to know if there's anything else we can assist you with.

Re: Display of my nest 3 is cyan?!?

astrabg — Mon, 20 Feb 2023 10:40:49 GMT

You send me an email. Following this mail I have sent the requested information regarding my case, serial number and s.o. and till then no any feedback. I'm waiting to offer me an solution!

Re: Display of my nest 3 is cyan?!?

OannaCG — Mon, 20 Feb 2023 10:45:45 GMT

Please let us know if you sent a reply to our email with the short video of the thermostat turning the heating on and off by lowering and raising the temperature rotating the ring so we can log the color behavior. Because so far, we can't find any email with this.

Re: Display of my nest 3 is cyan?!?

UanaC — Thu, 23 Feb 2023 10:53:27 GMT

Hi there! Just checking, did you manage to see the message from above?

Re: Display of my nest 3 is cyan?!?

astrabg — Fri, 24 Feb 2023 10:59:46 GMT

Requested video

Re: Display of my nest 3 is cyan?!?

AlexD — Fri, 24 Feb 2023 13:13:54 GMT

Make sure to let us know once you reply to our email with the video so me or one of my colleagues can check it.