topic Re: Blank screen in Nest Thermostats

Blank screen

Plug — Mon, 01 Nov 2021 16:42:16 GMT

Any ideas why the screen keeps going blank (and unresponsive) with green flashing light?

I see several others have had same problem but for some reason you can’t access the resolution.

Re: Blank screen

BBoyd — Mon, 01 Nov 2021 18:02:27 GMT

I have the same issue. Even after taking it off the base and charging via USB for 5 hours it only shows black screen. I have 2 Next thermostat E (Rev1) devices and one is fine and this one after 5 years has been giving me battery problems for two weeks now. As of today, 11/1/2021, it has completely gone dark/dead.

Re: Blank screen

joolyen — Mon, 22 Nov 2021 10:44:43 GMT

I’m having this issue too. I found a page that says there’s a solution but I can’t get to it.

Re: Blank screen

Jake — Thu, 13 Jan 2022 18:10:57 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Blank screen

Jake — Wed, 19 Jan 2022 18:26:50 GMT

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Re: Blank screen

Jake — Fri, 21 Jan 2022 18:24:12 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Blank screen

joolyen — Fri, 21 Jan 2022 19:04:02 GMT

It is. I needed to charge the unit with a USB cord and the plug I was initially using didn't work. Also, I didn't realize I would need to let it charge for that long. Thank you for following up.

Re: Blank screen

Jake — Mon, 24 Jan 2022 18:25:25 GMT

Hey joolyen,

Glad to hear you were able to get the issue resolved and everything is working as intended. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake