topic Had Nest for a year, lost WiFi, trying to setup again in Nest Thermostats

Had Nest for a year, lost WiFi, trying to setup again

Kahle — Tue, 14 Feb 2023 16:16:07 GMT

Nest has been running fine for a year. Tried to change WiFi password. Went through a bunch of steps including removing device to start over. Tried to set up with the Home app and I’m asked for wiring. I don’t have original wiring photos. Is there anyway to skip the wiring question since it’s already correct?All I want to do is set up WiFi. I can’t access the Nest settings except through the app.

Re: Had Nest for a year, lost WiFi, trying to setup again

Patrick_Caezza — Wed, 15 Feb 2023 08:02:31 GMT

How do you have it wired?

Can you post a picture of the current wiring?

Re: Had Nest for a year, lost WiFi, trying to setup again

Kahle — Fri, 17 Feb 2023 15:49:02 GMT

I called Google customer service and they helped get me back up and running. Took a while but the help was excellent.

Re: Had Nest for a year, lost WiFi, trying to setup again

Markjosephp — Mon, 20 Feb 2023 17:29:13 GMT

Hello there,

@Patrick_Caezza, thanks for assisting here in this thread.

@Kahle, I appreciate you posting and updating us on your efforts to address your concern and find a fix. But I wanted to ensure you were good to go. Please let us know if you need more help, as I will be locking this thread in 24 hours.

Regards,

Mark