topic Re: Nest keeps saying im away when im home in Nest Thermostats

Nest keeps saying im away when im home

Kthomp22 — Wed, 12 Jan 2022 14:15:30 GMT

I have the home/away assistant on but lately it keeps saying im away when I'm not. How do I get this to stop. I turned the home/away setting off for now to see if that works but I would like to be able to use the setting if it worked properly.

Re: Nest keeps saying im away when im home

johnCNA — Thu, 13 Jan 2022 03:28:14 GMT

You should check the permissions of your Nest app in your phone settings. It needs to have Location access ALWAYS, not just when the app is open. Also check that it has High Accuracy set. Often times, phone security or power saving settings will shut some services and apps down when the phone is idle. These settings will vary a bit from phone to phone but you should see something like these settings.

Re: Nest keeps saying im away when im home

LeanneD — Sun, 16 Jan 2022 23:40:29 GMT

Mine is doing the same whilst sat in front of it with the sensors on , Locations on. It went into eco mode whilst i’m sat infront of it. Any further advice ? Ive removed therm. Deleted app, and restartes the whole thing and it still says i’m not home .

Re: Nest keeps saying im away when im home

johnCNA — Sun, 16 Jan 2022 23:42:32 GMT

When you open the app, it says Away, right? Tap the word Away and switch it to Home.

Re: Nest keeps saying im away when im home

LeanneD — Mon, 17 Jan 2022 02:44:47 GMT

No, when i open it , it says i’m home in the circular icon ( but if i tap that, underneath it says no recent activity) then under that ive another circle icon of the temp ) its when i go into settings, home/ away assist.

Re: Nest keeps saying im away when im home

LeanneD — Mon, 17 Jan 2022 02:48:41 GMT

Re: Nest keeps saying im away when im home

Andre__ — Mon, 13 Jun 2022 15:01:28 GMT

Same issue here, since a month or 3. Nest has permission, I also see it's one of the apps that requested my mobile location, yet it still says 'we haven't seen your mobile in a while' and constantly goes on Away status.

Re: Nest keeps saying im away when im home

Egz — Tue, 09 Aug 2022 02:31:38 GMT

Mine has been doing this too. I wish I knew what was wrong

Re: Nest keeps saying im away when im home

Andre__ — Tue, 09 Aug 2022 07:39:38 GMT

Uninstalling and reinstalling the app fixes it for me, but the issues keeps returning after some days or weeks.

Re: Nest keeps saying im away when im home

B_Hurd — Wed, 07 Sep 2022 20:40:49 GMT

I even turned all the location stuff off in the app in an attempt to deactivate this feature, and it STILL changes to away when I’m home.

Re: Nest keeps saying im away when im home

Andre__ — Wed, 07 Sep 2022 20:47:44 GMT

Really? You set the option 'use mobile to determine location' (or something like that, my version is in another language) to off?

Re: Nest keeps saying im away when im home

Andre__ — Wed, 07 Sep 2022 21:01:51 GMT

With the current hot weather I hadn't checked my log for a while since my Nest is not being used now, but again it can't connect to my phone. All other services like weather apps and Maps can find my location just fine.

I do see in the locationrequest log in Android that Nest is doing a locationrequest.

Too bad none of support responds here.. I'm afraid it's time to replace the Nest for something else.
Something that works.

Re: Nest keeps saying im away when im home

Jhonleanmel — Wed, 21 Sep 2022 20:46:27 GMT

Hey folks,

Thanks for posting and sorry for the delay.

@B_Hurd, we appreciate you doing some troubleshooting steps in advance.

@Andre__, thanks for the added details.

A few questions: do you have other devices that are signed in with your email? Are there other family members' accounts in your Nest or Home app that may be detected as either home or away while you are otherwise? Also, what app are you using to monitor your devices? \

Give this step a try:

In the Nest App, go to Settings > Home Away Assist > What decides if you’re home > turn it off and back on.

Keep us posted.

Thanks,

Mel

Re: Nest keeps saying im away when im home

Andre__ — Thu, 22 Sep 2022 08:55:37 GMT

Hi, no other devices are signed in, no other family members in my house. I don't quite understand your 'what app are you using to monitor your device' question though.. I'm using the Google Nest app if that's what you mean.

I have tried turning on and off the Home away option numerous times, that doesn't help.

What does work is completely uninstalling and reinstalling the Google Nest app. After that I still get the 'we couldn't find your phone' message, but about 10 minutes later it finally sees my phone again.

Then a couple of days later I get the 'we haven't seen your phone for a couple of days' message again.

Re: Nest keeps saying im away when im home

Jake — Wed, 19 Oct 2022 21:11:16 GMT

Hey there,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article that has more details on the home/away assist. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest keeps saying im away when im home

Andre__ — Thu, 20 Oct 2022 08:21:48 GMT

Hi Jake, yes the issue persists. When I uninstall and reinstall the Nest app I still have the 'we haven't seen you phone in a while' issue. But about 10 minutes later the app sees my phone again.

That goes well for about 4 days, then I get the 'we haven't seen your phone for a while' error in the Nest app. The only fix is to uninstall and reinstall the app. Again a minute or 10 after I reinstalled the app, the app sees my phone again.

4 days later - 'we haven't seen your phone in a while ' and the home/away function doesn't work anymore.

The app has ofcourse permission to use my location. My location also works correctly for all my other apps which I use.

If you could look at the post below from 9-7-2022 you see I already discussed this with another Community specialist, but Jhonleanmel didn't follow up on that one.

Re: Nest keeps saying im away when im home

CareyB — Thu, 20 Oct 2022 19:58:14 GMT

I have the exact same issue. Literal down to the exact same troubleshooting steps not working, uninstalling/reinstalling works for a brief period, then stops. My partner is on the same account, when he leaves the app recognizes it just fine.

what irritates me even more is if I go to Account->Phone location, I can toggle it off and on and it immediately pops up showing I’m “here” at the location, but the moment I go to the Home/Away Assist screen at all, NT even the settings just to the base section, my status flips to “It’s been a few days…”

If I don’t go to the Home/Away Assist screen, it’ll stay as “here” until I close the app, or my phone locks, whichever comes first. I have verified I have allow location set as always and Precise Location on my iPhone. All of my other location based apps do not have this issue, just Nest.

Re: Nest keeps saying im away when im home

Andre__ — Fri, 21 Oct 2022 07:40:28 GMT

Thank you for sharing the same experience. Also interesting to note that you have this issue with an iPhone, I have it with my Android phone.

Re: Nest keeps saying im away when im home

JSFolger — Mon, 21 Nov 2022 14:36:25 GMT

I have it set to always, but I can’t find any place where I have the option of “hi accuracy”

Re: Nest keeps saying im away when im home

Dmorf — Tue, 24 Jan 2023 21:43:59 GMT

Post deleted.