topic Re: Cannot Reset Password-No email reply from NEST in Nest Thermostats

Cannot Reset Password-No email reply from NEST

grizz51 — Fri, 03 Feb 2023 14:52:13 GMT

I am unable to sign in on the app to adjust the thermostat remotely. I tried to reset the password, and I have never received the email from nest for resetting. I have tried many times. There is no chat feature on the website and I cannot get any support. Beyond frustrating.

Re: Cannot Reset Password-No email reply from NEST

aatienza — Tue, 07 Feb 2023 06:47:47 GMT

Hey grizz51,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. If you don't get the password reset email, follow the steps below and let us know how it goes.

Double check that you entered the email address that you used to sign up for your account.
Double check that you use a Nest Account, not a Google Account.
Check your spam email folder.
Try requesting the reset password email again.

Thanks,

Archie

Re: Cannot Reset Password-No email reply from NEST

aatienza — Mon, 13 Feb 2023 23:02:29 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,
Archie

Re: Cannot Reset Password-No email reply from NEST

aatienza — Wed, 15 Feb 2023 03:05:05 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie