topic Re: Heatlink died no leds but power ok. in Nest Thermostats

Heatlink died no leds but power ok.

Albut — Tue, 14 Feb 2023 17:39:10 GMT

This is a gen 3. Clearly a problem one as reported by many users here. I understand Google will pay for a replacement. Hope they get in touch soon we are freezing here.

Re: Heatlink died no leds but power ok.

UanaC — Wed, 15 Feb 2023 10:06:00 GMT

Hello, Albut!

I am so sorry to hear about this issue, but no worries help is here. Could you please confirm if there are no LED lights on your Heat Link? If so, can you also answer the following questions:

1. How long has your thermostat been installed for?
3. What is showing on the Nest thermostat display?
4. Have you had any power cuts recently?
5. Have you had any work done on your electrical or heating systems recently?
6. How many zones are present in the setup?

Thanks in advance, Oana.

Re: Heatlink died no leds but power ok.

carguy143 — Wed, 15 Feb 2023 21:20:21 GMT

I had the same problem with my Nest last week.

To book your free engineer, go to https://support.google.com/googlenest/?hl=en-GB#topic=7029097 and you should see a link to book your engineer.

Re: Heatlink died no leds but power ok.

AlexD — Thu, 16 Feb 2023 09:58:21 GMT

Thank you for the input @carguy143. You are correct, you can book an appointment with BOXT but I would recommend doing a bit of troubleshooting with us first in such situation on any of our support lines, just to make sure it is not something else causing this behavior.

Re: Heatlink died no leds but power ok.

Paul_R — Sun, 19 Feb 2023 11:08:54 GMT

Hi there @Albut. Have you managed to see my colleague's questions?

Re: Heatlink died no leds but power ok.

OannaCG — Mon, 20 Feb 2023 15:37:49 GMT

Hey there, since we haven't heard from you for a couple of days, we'll close this conversation for now. If you still need help, let us know so we can continue. Thanks!