topic Re: Nest Learning Thermostat - Not Connecting to Network in Nest Thermostats

Nest Learning Thermostat - Not Connecting to Network

LK35n — Tue, 31 Jan 2023 20:51:30 GMT

My Nest Learning thermostat (3rd gen.) has not been connected to my network for some time now. The settings menu showed a W5 error. Battery level=3.913 volts. I reset my modem, went through the Restart procedure, and still no luck. Tried adding Network Name and Password manually, and still no luck. Does anyone know what to do next, or is it time to call in a professional?

Re: Nest Learning Thermostat - Not Connecting to Network

Mgn1 — Tue, 31 Jan 2023 22:43:42 GMT

I’m having the exact same issue.

Re: Nest Learning Thermostat - Not Connecting to Network

Splotsmum — Wed, 01 Feb 2023 04:39:48 GMT

Have you reset your nest sense too? That’s the part that connects to your network.

Re: Nest Learning Thermostat - Not Connecting to Network

Mgn1 — Wed, 01 Feb 2023 14:57:02 GMT

Nest sense does not have a reset option

Re: Nest Learning Thermostat - Not Connecting to Network

Markjosephp — Sun, 05 Feb 2023 17:28:29 GMT

Hello folks,

I'm sorry to hear you're having issues with your thermostats that won't connect to the W-Fi network, and I appreciate all the steps you both have taken. We'd be happy to take a look into this for you.

Please fill out this form with the needed information and let me know when you're done.

I appreciate your assistance here, @Splotsmum.

Regards,

Mark

Re: Nest Learning Thermostat - Not Connecting to Network

Markjosephp — Wed, 08 Feb 2023 19:31:43 GMT

Hey there,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Thanks,

Mark

Re: Nest Learning Thermostat - Not Connecting to Network

Markjosephp — Sun, 12 Feb 2023 22:59:26 GMT

Hello there,

I wanted to see if you were able to fill out the form. I'll wait for your response.

Thanks,

Mark

Re: Nest Learning Thermostat - Not Connecting to Network

Markjosephp — Thu, 16 Feb 2023 19:39:53 GMT

Hi there,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark