topic Re: Nest Thermostat screen damaged in Nest Thermostats

Nest Thermostat screen damaged

Greenery — Mon, 13 Feb 2023 11:40:52 GMT

The screen of one of my nest thermostats (3rd gen pro) has been damaged by a cleaning agent. Is there anyway I can get a replacement screen?

Re: Nest Thermostat screen damaged

Jake — Fri, 17 Feb 2023 18:44:45 GMT

Hey there,

I wanted to follow up and see if I could be of any help. If you are still under warranty, you can contact support by following the link here. Let me know if you have any further questions from here.

Best regards,
Jake

Re: Nest Thermostat screen damaged

Jake — Mon, 20 Feb 2023 18:33:52 GMT

Hey there,

I wanted to check in with you. Please let me know if you have any questions, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Re: Nest Thermostat screen damaged

Greenery — Tue, 21 Feb 2023 11:08:35 GMT

Hi Jake

I've submitted the warranty application so just waiting to hear back now.

Thanks so much for your help. Hopefully can get the problem resolved under warranty. If not, is there a repairs centre that can be used?

Re: Nest Thermostat screen damaged

Jake — Tue, 21 Feb 2023 18:49:30 GMT

Hey there,

I am glad to be of help, and to hear that you have submitted the application. I am not sure of a repair center, but I would recommend doing a Google search for places close to you.

Best regards,

Jake

Re: Nest Thermostat screen damaged

Jake — Fri, 24 Feb 2023 19:01:37 GMT

Hey there,

I wanted to check in and see if you had any further questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Re: Nest Thermostat screen damaged

Jake — Mon, 27 Feb 2023 18:06:22 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Nest Thermostat screen damaged

Greenery — Mon, 27 Feb 2023 18:45:57 GMT

Thanks Jake.
still not heard anything regarding the warranty application I submitted. Will follow up and reach out if I need further assistance. Happy for you to close the thread.

thanks Jake

Re: Nest Thermostat screen damaged

Jake — Tue, 28 Feb 2023 21:54:17 GMT

Hey there,

I hope you hear from support soon. I would be more than happy to close the thread as well. If you do run into any further questions from here, please feel free to create a new post at any time.

Best regards,

Jake