topic Re: Nest - radiators not working downstairs in Nest Thermostats

Nest - radiators not working downstairs

Marnie1 — Tue, 14 Feb 2023 22:13:47 GMT

My radiators downstairs are not working, half the radiators upstairs work the other half A

only work if it’s warm and the temperature is turned up to 26. Could someone help please

Model is 2.14

backplate 3.2

Heat link is amber 1.5

Re: Nest - radiators not working downstairs

AlexD — Fri, 17 Feb 2023 09:27:41 GMT

Hi there @Marnie1 , thanks for reaching out to us here. I would be happy to try and assist.

What model of thermostat do you have installed at the location? Do you have multiple thermostats, a zoned system or only one?

Re: Nest - radiators not working downstairs

Marnie1 — Sat, 18 Feb 2023 09:01:30 GMT

Thank you AlexD, just one thermostat. Model etc are in the initial question.

Re: Nest - radiators not working downstairs

UanaC — Sat, 18 Feb 2023 15:24:49 GMT

Hi there! It is a Nest Learning Thermostat 3rd generation/ 2nd generation, Nest Thermostat E?

Re: Nest - radiators not working downstairs

Marnie1 — Sat, 18 Feb 2023 16:13:44 GMT

i am not sure whether it is 2nd or 3rd generation , how can I tell which one it is

according to my nest app

Model is 2.14

backplate 3.2

Heat link is amber 1.5

Re: Nest - radiators not working downstairs

UanaC — Sat, 18 Feb 2023 16:21:14 GMT

I understand. You can have a look over this article: https://goo.gle/34ZaPIx. Please let me know if you find it helpfull.

Re: Nest - radiators not working downstairs

Marnie1 — Sat, 18 Feb 2023 17:36:19 GMT

2nd generation nest.
My radiators downstairs are not working, half the radiators upstairs work the other half A

only work if it’s warm and the temperature is turned up to 26. Could someone help please

Model is 2.14

backplate 3.2

Heat link is amber 1.5

Re: Nest - radiators not working downstairs

Paul_R — Sun, 19 Feb 2023 09:20:12 GMT

Hi there @Marnie1, thanks for your reply! On a basic level, the thermostat acts as an on/off switch for the boiler and it doesn't deal with the distribution of the hot water through the installation and radiators. It only gives the on or off command to the boiler. This being said, if your radiators heat unevenly it can't be because of the thermostat and I'd recommend trying to bleed the radiators or getting a professional to check your installation.

Re: Nest - radiators not working downstairs

Marnie1 — Sun, 19 Feb 2023 15:23:34 GMT

Thank you. Boiler has been checked and a couple of parts changed. I have also had a power flush both of which had no effect so just checking it isn’t the nest causing the issues. The heat link is in a warm place and the thermostat in the hall. Would the heat link being warm have any effect on thermostat

Re: Nest - radiators not working downstairs

Paul_R — Sun, 19 Feb 2023 15:58:16 GMT

The Heat Link being warm should not affect the thermostat at all. The display has the sensor that monitors the ambient temperature.

Re: Nest - radiators not working downstairs

Marnie1 — Sun, 19 Feb 2023 18:05:54 GMT

Thank you

Re: Nest - radiators not working downstairs

OannaCG — Mon, 20 Feb 2023 10:28:55 GMT

You're welcome. Please let us know if there's anything else we can assist you with.

Re: Nest - radiators not working downstairs

AlexD — Tue, 21 Feb 2023 13:44:53 GMT

Hi, I wanted to check in. How has it been going with your device so far? Let me know if you need any further assistance.

Re: Nest - radiators not working downstairs

Marnie1 — Tue, 21 Feb 2023 16:29:34 GMT

Still no luck with Radiators tuning on downstairs but at least we have ruled out the Nest causing the issues.

Re: Nest - radiators not working downstairs

AlexD — Tue, 21 Feb 2023 16:43:03 GMT

No worries, make sure to keep us posted on how things go. Make sure to also check the pipes leading to the radiators as much as possible, as they may be in the walls. To see if the pipes to the radiators get hot as expected or not. You might be able to locate where the heating stops in the system.

Re: Nest - radiators not working downstairs

AlexD — Fri, 24 Feb 2023 13:14:57 GMT

Hi, just wanted to check in. Any updates on the heating? No worries, no rush.

Re: Nest - radiators not working downstairs

Vladut — Sun, 26 Feb 2023 14:03:25 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks