topic Re: Nest keeps saying Please remove the thermostat from its base in Nest Thermostats

Nest keeps saying Please remove the thermostat from its base

KatieStewart — Sat, 11 Feb 2023 16:48:38 GMT

I remove and reattach and it's still telling me same error. I have tried resetting/rebooting and same error. I can't get it to come back on. Left it for 2 hours last night and it came on by itself, and now I am back to same error again.

Re: Nest keeps saying Please remove the thermostat from its base

Kknig657 — Sat, 11 Feb 2023 19:48:24 GMT

I had the same issue yesterday, I contacted google and they are sending me a replacement thermostat.

Re: Nest keeps saying Please remove the thermostat from its base

Markjosephp — Thu, 16 Feb 2023 16:49:15 GMT

Hello folks,

Thank you for taking the time to let us know about your inquiry.

I appreciate you posting on this thread and letting us know what you've done, @Kknig657.

@KatieStewart, I'd be happy to take a look at this for you. What type of Nest Thermostat do you have? Is this a first-time installation? If so, please follow these steps:

Make sure that the wires are flat on the base.
Loosen the screws on the base by half or a quarter.
1. This should help if the base is screwed too tightly to the wall.
Make sure the thermostat display is properly seated.
Inspect for any visible damage. Check the 20-pin connector on both ends of the base and display.
Reseat the wires.
1. Turn off the power to the HVAC at the breaker box before touching the wires.
Perform a battery disconnect.
1. Remove the display from the base.
2. While the display is detached from the base, wait for the thermostat to turn back on and display the message: "Please attach the display to its base."
If you have the Nest Learning Thermostat with a single transformer system, switch the power wire between the Rh and Rc terminals.
Remove the C wire if there is one.

Please let me know if that helps, or if the issue still persists.

Best,

Mark

Re: Nest keeps saying Please remove the thermostat from its base

Markjosephp — Sun, 19 Feb 2023 18:31:15 GMT

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you; I'd like to make sure everything is working.

Thanks,
Mark

Re: Nest keeps saying Please remove the thermostat from its base

Markjosephp — Mon, 20 Feb 2023 21:37:02 GMT

Hi folks,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Regards,

Mark