topic Re: Hot water schedule not working, boost fine in Nest Thermostats

Hot water schedule not working, boost fine

Clairemartin — Thu, 16 Feb 2023 09:55:04 GMT

Hi!

Our heating is working, as is our hot water when we boost manually not it's not picking up the schedule. When I go to run the test it doesn't give me the option to test the hot water:

Re: Hot water schedule not working, boost fine

AlexD — Fri, 17 Feb 2023 09:48:03 GMT

Thanks for reaching out to us here @Clairemartin . I would be happy to try and assist.

Just to clarify, your heating works like expected and your hot water boost engages the hot water but it does not seem to activate based on the schedule you set up, correct?

Re: Hot water schedule not working, boost fine

OannaCG — Mon, 20 Feb 2023 10:27:28 GMT

Hi there, just checking in, did you manage to see our message above?

Re: Hot water schedule not working, boost fine

Clairemartin — Mon, 20 Feb 2023 16:01:54 GMT

We ended up restarting the thermostat and that seemed to fix it! Thank you

Re: Hot water schedule not working, boost fine

OannaCG — Mon, 20 Feb 2023 16:06:52 GMT

Great! Please let me know if there's anything else I can help you with.

Re: Hot water schedule not working, boost fine

AlexD — Tue, 21 Feb 2023 16:08:53 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.