topic Re: New Nest tlearning thermostat, no Home app connection in Nest Thermostats

New Nest tlearning thermostat, no Home app connection

Lost1too — Sat, 25 Feb 2023 01:59:25 GMT

I have a new heat pump that came with a Nest learning thermostat. The thermostat made the connection with my google wifi network. I can see the thermostat in the wifi settings, connection is ok. But the thermostat will not connect to the home app. I tried to manually input the device code into the app, the app gets stuck at the Choose the last 4 characters of your device serial number, but nothing is displayed.

I do not want to do a full reset on the thermostat because the installer programmed it for my heat pump.

All my nest door camera, smoke detector, and display devices installed without a problem.

What am I doing wrong?

Re: New Nest tlearning thermostat, no Home app connection

Patrick_Caezza — Sat, 25 Feb 2023 04:30:38 GMT

You have to connect to the Nest Learning Thermostat through the Nest app, and once that connection is made it will show up in the Google Home app.

Re: New Nest tlearning thermostat, no Home app connection

Lost1too — Sat, 25 Feb 2023 13:36:32 GMT

Thank you for the reply/

In the Nest app I get an error TD030. My thermostat and my samsung phone are on the same wifi network. Does the nest app use Bluetooth to talk to the thermostat?

Re: New Nest tlearning thermostat, no Home app connection

Lost1too — Sat, 25 Feb 2023 15:23:31 GMT

I was able to resolve this issue by resetting the WWN Connection on the thermostat. Then I had to go back and redo my network setting connection on the thermostat. After that I went to the NEST app setting in the thermostat and got a code sent from google. I then launched the NEST app on my phone and added a new device, chose the thermostat selection, learning thermostat, and selected the already installed. Once there I was able to input the code I was sent and the thermostat finished the install to the app. Hope i didnt miss a step. Waisted a bunch of time, hope this helps someone.

Re: New Nest tlearning thermostat, no Home app connection

Jenelyn_O — Mon, 27 Feb 2023 18:52:11 GMT

Hi there,

Chiming in — thanks @Lost1too, for the update and I'm glad that the issue is now fixed. Please let us know if you still have questions or concerns as I'll be willing to take a closer look at it. Otherwise, I'll lock this thread after 24 hours.

I appreciate your help @Patrick_Caezza.

Best,

Jenelyn