topic Re: Nest showing as offline when google family member added in Nest Thermostats

Nest showing as offline when google family member added

Ny167 — Tue, 10 Jan 2023 19:34:26 GMT

Hello.

I originally added my thermostat using a Nest account and then migrated it across to my Google account. I have since added my housemate to my Google family but the thermostat is showing as offline in her home app she has full family access. Any ideas how to resolve this please? I have restarted the thermostat and checked its upto date but to no avail.

Any help is appreciated.

Thanks

Re: Nest showing as offline when google family member added

RnAElec — Tue, 10 Jan 2023 20:16:33 GMT

close the app fully on phone, restart it

had this issue on a brand new install.

Re: Nest showing as offline when google family member added

amccas22 — Fri, 13 Jan 2023 21:57:06 GMT

Did you find fix?

Re: Nest showing as offline when google family member added

Jake — Tue, 17 Jan 2023 18:42:50 GMT

Hey there,

Thanks for the helpful reply RnAElec.

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest showing as offline when google family member added

Jake — Fri, 20 Jan 2023 17:43:42 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest showing as offline when google family member added

Jake — Wed, 25 Jan 2023 21:07:22 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Nest showing as offline when google family member added

Ny167 — Thu, 26 Jan 2023 07:00:31 GMT

Thanks everyone. The only way I could fix it was to have both the nest and Google home app installed at the same time and signed in to both. To me this negates the point of the home app as I can only seem to do a subset of tasks on the home app, compared to what I can do on the nest app. I can't seem to adjust the schedule on the home app.

Is this normal?

Thanks

Re: Nest showing as offline when google family member added

Ny167 — Thu, 26 Jan 2023 07:01:56 GMT

Thanks Jake. I have responded to an earlier post and will await further advice from the community.

Re: Nest showing as offline when google family member added

Ny167 — Mon, 30 Jan 2023 07:40:36 GMT

Thanks Jake.

Re: Nest showing as offline when google family member added

Jenelyn_O — Tue, 28 Feb 2023 16:48:20 GMT

Hi there,

I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here.

Thanks for your help @RnAElec and @Jake.

Best,

Jenelyn

Re: Nest showing as offline when google family member added

Markjosephp — Fri, 03 Mar 2023 17:30:09 GMT

Hello folks,

I know it has been a while, but I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Nest showing as offline when google family member added

AbigailF — Sun, 05 Mar 2023 00:05:21 GMT

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi