topic Re: Remove Nest Learning Thermostat from the base in Nest Thermostats

Remove Nest Learning Thermostat from the base

Rodrigoe — Sat, 25 Feb 2023 10:55:43 GMT

I bought the nest learning thermostat and mistakenly put it on its base without screwing it to the stand.

Now it keeps falling and idk how to remove the nest from the base.

Re: Remove Nest Learning Thermostat from the base

Jenelyn_O — Tue, 28 Feb 2023 18:02:50 GMT

Hi Rodrigoe,

Thanks for posting in the Google Nest Community forum. You can remove the Nest Learning Thermostat display from its base, by holding the display's metal outer ring with your fingers and then pull it directly away from the wall, leaving the base behind.

Best,

Jenelyn

Re: Remove Nest Learning Thermostat from the base

Jake — Fri, 03 Mar 2023 18:43:00 GMT

Hey there,

I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Remove Nest Learning Thermostat from the base

Markjosephp — Sat, 04 Mar 2023 19:07:22 GMT

Hello Rodrigoe,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark

Re: Remove Nest Learning Thermostat from the base

Rodrigoe — Sat, 04 Mar 2023 19:36:41 GMT

I'll re-explain my problem since the answer doesn't help me:

I've attached my Thermostat to the base instead of first screwing it to the Stand.

Now the thermostat keeps falling from the stand (because it isn't screwed).

So my problem is: how do I remove the thermostat from the base so I can screw the base to the stand?

Re: Remove Nest Learning Thermostat from the base

Markjosephp — Sat, 04 Mar 2023 19:47:59 GMT

Hi there,

Thanks for getting back to us. I understand this can be confusing, but I wanted to clarify: could you please tell us the Nest Thermostat model you have and from what country are you posting from?

I'll look forward to your response.

Regards,

Mark

Re: Remove Nest Learning Thermostat from the base

Rodrigoe — Sat, 04 Mar 2023 19:49:09 GMT

3rd Gen. From the UK