topic New Router- cannot connect after factory reset of Nest in Nest Thermostats

New Router- cannot connect after factory reset of Nest

JMBloss54 — Tue, 28 Feb 2023 22:13:22 GMT

Tried to reconnect thermostat after Xfinity changed my router. Factory reset did not work. Is not finding new network. Now thermostat will not even work manually.

Re: New Router- cannot connect after factory reset of Nest

Jake — Tue, 07 Mar 2023 21:13:35 GMT

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: New Router- cannot connect after factory reset of Nest

Jake — Fri, 10 Mar 2023 18:11:18 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: New Router- cannot connect after factory reset of Nest

Markjosephp — Sat, 11 Mar 2023 20:10:40 GMT

Hello folks,

Thanks for help here, Jake.

@JMBloss54, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark