topic Re: Nest in Nest Thermostats

Nest

Teenz — Tue, 02 Nov 2021 20:13:49 GMT

Does anyone else think this is the biggest pile of crap they have wasted their hard earned money on? Because that is exactly how I’m feeling right now!!!

Re: Nest

Teenz — Tue, 02 Nov 2021 21:00:33 GMT

I wanted to buy a hive because I’d had one in my old house, but my partner decided to go with the nest! It was complicated to set up, no point in half the things it can do….it knows when you’re not home so will turn off….I know when I’m not home???!! So I can turn it off🤦🏻‍♀️ The heat link gave up the ghost after 15 months, which ironically when I googled this, it was a common theme! We eventually received a replacement as it was still under warranty but we were politely warned in an e-mail we must return the broken one and if it’s not broken they will charge us for the replacement! That’s hilarious because their ‘intelligent’ thermostat didn’t want to be friends with the heat link anymore so I’m blaming him! Now the replacement heat link won’t connect to the ‘intelligent’ thermostat (not quite so clever now is it!) We’re giving up now…..but be sure to tune in to the next enthralling episode of ‘unintelligent nest thermostat’

Re: Nest

LeanneD — Tue, 02 Nov 2021 23:10:51 GMT

Mine came free with my new boiler. Told today im out of warranty . If i’d paid the £170+ For it specifically, i’d be absolutely raging . Today the wifi connectivity feature has gone / ceased to function. Followed all steps advised. Called and had tech support on the phone . To be told warranty out by 2 months so hard luck basically . Wont waste any money on google products in future . Feel your pain!

Re: Nest

LeanneD — Tue, 02 Nov 2021 23:13:50 GMT

I feel winter setting in and i’m just waiting for the next feature failure . Could do without the headache and expense this side of Christmas. Gosh, my family home had the same bog standard therm for decades !! They dont build them to last so you keep forking out the dollar for replacements. Scamlike.

Re: Nest

AnaM — Tue, 14 Dec 2021 16:03:59 GMT

Hey @Teenz and @LeanneD,

I'm sorry to hear about your experience with our thermostats and I apologize for such a delayed reply. Let me know if you still need any help and I'll be happy to assist.

Re: Nest

AlexD — Sat, 18 Dec 2021 14:28:36 GMT

Hi, I wanted to check in.

Do you need any further assistance? If so, make sure to let me know.

Re: Nest

AlexD — Fri, 07 Jan 2022 12:04:34 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.