topic Re: New Wi-Fi net work installed. in Nest Thermostats

New Wi-Fi net work installed.

John_Timothy — Tue, 07 Mar 2023 20:04:15 GMT

I can’t figure out how to connect my nest thermostat to my new Wi-Fi net work. I’m sure it’s simple, but if someone could walk me through it, I’d appreciate it.

Re: New Wi-Fi net work installed.

Anonymous — Tue, 07 Mar 2023 20:51:40 GMT

Do you use Google Home with your thermostat or is it the Nest App?

Re: New Wi-Fi net work installed.

John_Timothy — Fri, 10 Mar 2023 15:35:28 GMT

Google Home

Re: New Wi-Fi net work installed.

Anonymous — Sat, 11 Mar 2023 15:20:59 GMT

Did you factory reset your thermostat, and did the setup process again?

Re: New Wi-Fi net work installed.

Jake — Tue, 14 Mar 2023 18:31:05 GMT

Hey there,

Thanks for the help faerie.

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: New Wi-Fi net work installed.

Jake — Fri, 17 Mar 2023 16:54:48 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: New Wi-Fi net work installed.

Markjosephp — Sat, 18 Mar 2023 18:50:10 GMT

Hello John_Timothy,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,
Mark

Re: New Wi-Fi net work installed.

John_Timothy — Sun, 19 Mar 2023 16:00:26 GMT

I haven’t really tried again. Thanks for your concern. I guess I will try the factory reset and see where that brings me.

Re: New Wi-Fi net work installed.

Jenelyn_O — Sun, 19 Mar 2023 17:08:15 GMT

Hi there,

That sounds like a plan! Please keep us posted. You can check out the link provided by Jake. If you have any questions please let me know.

I appreciate your help, @faerie, Jake, and Mark.

Best,

Jenelyn

Re: New Wi-Fi net work installed.

Jenelyn_O — Wed, 22 Mar 2023 17:46:46 GMT

Hello there,

Checking in — were you able to proceed with the factory reset? Please let us know if the issue persists or how it goes.

Thanks,

Jenelyn

Re: New Wi-Fi net work installed.

John_Timothy — Thu, 23 Mar 2023 14:34:10 GMT

Thanks everyone!! I was able to connect by resetting to factory settings and start as a new install. Working fine. Thanks again.

Re: New Wi-Fi net work installed.

Markjosephp — Thu, 23 Mar 2023 21:22:41 GMT

Hi John_Timothy,

I appreciate you updating us on your efforts to address your concern and find a fix — hats off to you!

It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.

Regards,

Mark