topic Re: Thermostat disconnected from WI-FI in Nest Thermostats

Thermostat disconnected from WI-FI

Schurm509 — Thu, 17 Mar 2022 20:59:01 GMT

Out of no where one of our thermostats disconnected from our Wi-Fi network. We have tried restarting the router, resetting the thermostat, removing the thermostat and rewiring it, and every other option described in the articles. The Wi-Fi in our house is strong and all of our other products are connected. This nest learning thermostat will not connect. Is there another option?

Re: Thermostat disconnected from WI-FI

Bloohair — Thu, 17 Mar 2022 21:07:37 GMT

Dame here. It fell off this afternoon/ evening. Router unplugged and restarted, other devices connected to wifi. Maybe there’s a problem at Nest. I’ve moved the thermostat up close to the Heat Link. No improvements. We need Nest in the case here.

Re: Thermostat disconnected from WI-FI

Bloohair — Thu, 17 Mar 2022 21:08:27 GMT

‘Same’

Re: Thermostat disconnected from WI-FI

kkkch — Thu, 17 Mar 2022 21:15:06 GMT

Same thing here, one is connected and the other isn't.

Re: Thermostat disconnected from WI-FI

Schurm509 — Thu, 17 Mar 2022 22:41:57 GMT

We tried every solution posted on articles, websites and here. Reset, remove and replace, and everything in between. Nothing worked. All other devices still connected and working fine.
Filed a warranty claim and Nest/Google is sending a replacement. Must be a known issue. Neat learning thermostat warranty is two years.

Re: Thermostat disconnected from WI-FI

LernerConsultin — Fri, 18 Mar 2022 22:40:51 GMT

During setup, device (Google Nest) says Connected to WiFi, router shows connected, app says not connected; then device disconnects from WiFi. Tried resetting device to factory settings, no change.

Re: Thermostat disconnected from WI-FI

Belak01 — Tue, 28 Feb 2023 02:27:21 GMT

I am running into this same issue with one of my 2 nest thermostats now all of a sudden. After 2 months of working great it has dropped. Were you able to find any resolution?

Re: Thermostat disconnected from WI-FI

Jake — Tue, 07 Mar 2023 22:32:20 GMT

Hey there,

I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Thermostat disconnected from WI-FI

Belak01 — Tue, 07 Mar 2023 22:34:57 GMT

Thanks Jake. I was able to default the unit back to original, then re-install the thermostat and reconfigure on the network. It is working great now.

Thanks again,

-tim

Re: Thermostat disconnected from WI-FI

Jake — Wed, 08 Mar 2023 18:44:34 GMT

Hey there,

I am glad to hear everything is good to go. With that being the case, I am going to go ahead and lock the thread in 24 hours. Please let me know if you have any further questions from here, as I would be happy to review.

Best regards,

Jake