topic Re: Faulty Heatlink in Nest Thermostats

Faulty Heatlink

Jeffr71 — Mon, 06 Mar 2023 14:52:26 GMT

Hi, sorry i didnt get time to reply before thread was locked. i responsed to form i was issued, didnt anyone receive it?

Re: Faulty Heatlink

OannaCG — Tue, 07 Mar 2023 10:24:31 GMT

Hey there! Thanks for letting me know. I've found the form. Now I'm gonna send you a quick email with an "allow access" button in order to see your thermostat's specifications for 90 minutes. Please let me know once you've granted access.

Re: Faulty Heatlink

UanaC — Thu, 09 Mar 2023 12:29:38 GMT

Hello there! Just checking in with you. Did you see the message from above?

Re: Faulty Heatlink

Jeffr71 — Thu, 09 Mar 2023 14:00:13 GMT

yes is did but i havent received the email re @ALLOW access@ ?

Re: Faulty Heatlink

UanaC — Thu, 09 Mar 2023 15:18:14 GMT

Thanks for letting me know. I've just sent the email. Let me know if you've received it.

Re: Faulty Heatlink

Jeffr71 — Thu, 09 Mar 2023 15:18:54 GMT

i just got it there and have allowed access fro next 90mins.

Re: Faulty Heatlink

Paul_R — Fri, 10 Mar 2023 09:15:49 GMT

Thanks, but it seems it has expired again. Let's complete the remaining troubleshooting and then we'll get to this. Could you please tell us if you've tried the following?

Check if the breaker switches are set to on.
Turn the breaker switches off and on again.
Turn on manual mode by pressing the button on the Heat Link.

Re: Faulty Heatlink

OannaCG — Mon, 13 Mar 2023 09:33:06 GMT

Hi there! Just checking in, did you manage to see the message above?

Re: Faulty Heatlink

Jeffr71 — Mon, 13 Mar 2023 12:55:43 GMT

Check if the breaker switches are set to on. Yes
Turn the breaker switches off and on again. Yes
Turn on manual mode by pressing the button on the Heat Link. The Heatlink was not working at all so pressign the button didint do anything.

Re: Faulty Heatlink

Jeffr71 — Mon, 13 Mar 2023 12:56:01 GMT

sorry, just replied.

Re: Faulty Heatlink

OannaCG — Mon, 13 Mar 2023 13:13:30 GMT

Thanks! I sent you an email with some steps to follow. Could you please reply to my email with the details requested and let me know here, afterwards?

Re: Faulty Heatlink

Paul_R — Thu, 16 Mar 2023 13:17:05 GMT

Hi there! Have you managed to check the email that we sent?

Re: Faulty Heatlink

Jeffr71 — Thu, 16 Mar 2023 16:21:09 GMT

hi Paul, i will try and do this tonight, thanks.

Re: Faulty Heatlink

AlexD — Fri, 17 Mar 2023 09:47:46 GMT

Make sure to let us all know here once you do so me or one of my colleagues can check the case.

Re: Faulty Heatlink

Jeffr71 — Fri, 17 Mar 2023 10:56:20 GMT

i have now replied to email with photo.

Re: Faulty Heatlink

AlexD — Fri, 17 Mar 2023 11:05:32 GMT

Thanks, saw it. I replied to you over email, read the details and reply back when you are able.

Re: Faulty Heatlink

LarisaL — Sun, 19 Mar 2023 11:09:09 GMT

Hi there! Did you see the message above?

Thanks, Larisa.

Re: Faulty Heatlink

Paul_R — Mon, 20 Mar 2023 11:24:16 GMT

Hello! Since you haven't replied in a while, I'll need to close this thread. If anything comes up, feel free to reach out again. Have a great day onward!