topic Re: Thermostat not heating in Nest Thermostats

Thermostat not heating

Jel12 — Mon, 25 Oct 2021 18:28:54 GMT

Hello,

i am having problem with my thermostat. Is says it is heating but its not. Its been a week now weve been having problems with it and its always cold in the house. Please help.

Re: Thermostat not heating

CristianC — Fri, 29 Oct 2021 14:36:31 GMT

Hey @Jel12,

Thanks for reaching out. I'll do my best to get this resolved for you. What color is the LED on the Heat Link?

Re: Thermostat not heating

Jel12 — Fri, 29 Oct 2021 17:37:57 GMT

Orange.

Re: Thermostat not heating

CristianC — Mon, 01 Nov 2021 15:21:43 GMT

Gotcha. An orange light means that it has disconnected from the thermostat. Have you seen any messages on the thermostat display?

Re: Thermostat not heating

Jel12 — Mon, 01 Nov 2021 18:28:20 GMT

No messages

Re: Thermostat not heating

CristianC — Wed, 03 Nov 2021 15:07:53 GMT

Hey @Jel12. You can try to restart the Heat Link by pressing on the Nest button for 20 seconds. Let me know how it goes.

Re: Thermostat not heating

Jel12 — Wed, 03 Nov 2021 15:39:51 GMT

Where can I see the button on the Nest?

Re: Thermostat not heating

CristianC — Wed, 03 Nov 2021 15:42:13 GMT

It is on the Heat Link, a white box with Nest written on it.

Re: Thermostat not heating

Jel12 — Wed, 03 Nov 2021 15:48:13 GMT

That is my nest device. I don’t know where can I restart it.

Re: Thermostat not heating

CristianC — Wed, 03 Nov 2021 15:51:23 GMT

Thanks for the photo. That's the thermostat display. The heat link looks like this: https://bit.ly/37qS9Wl It is usually installed next to the boiler.

Re: Thermostat not heating

Jel12 — Wed, 03 Nov 2021 17:02:33 GMT

I don’t see any heat link here.

Re: Thermostat not heating

CristianC — Tue, 09 Nov 2021 10:49:34 GMT

That's strange. Can you send me a photo of the thermostat's base? You can remove the thermostat by pulling it towards yourself.

Re: Thermostat not heating

CristianC — Thu, 11 Nov 2021 10:51:52 GMT

Hello again. Just checking in. How's it going with your thermostat?

Re: Thermostat not heating

Jel12 — Thu, 11 Nov 2021 12:06:50 GMT

Hello. I have it checked with HVAC and now its good. Thank you also for your help.

Re: Thermostat not heating

CristianC — Wed, 01 Dec 2021 17:51:25 GMT

I'm happy to hear that it's working now. I'll close the thread, but should anything come up, feel free to open a new one.