topic Re: Waiting for a thermostat update in Nest Thermostats

Waiting for a thermostat update

richardharvard — Sun, 31 Oct 2021 10:24:57 GMT

Hello,

I'm a user from the Netherlands. I have a nest thermostat model "display-3.6" with software version 5.9.4-5 updated on the 31 May 2020.

I tried to add temperature sensor via the Nest App. However, it says "Waiting for a thermostat update, and your thermostat needs a software update. " after I scanned the QR code from the sensor. I tried to update the thermostat, but it says that it is already the latest version.

Any European users encountered this similar issue? if yes, how did you solve it?

Thanks a lot in advance!

Kr,

Yan

Re: Waiting for a thermostat update

MSG — Sun, 31 Oct 2021 12:20:00 GMT

Hi! Sorry, can't say anything about your issue, but i'm interested in what sensor are you trying to add to the nest app? I'm in Spain and i got 5 Xiaomi temp and humidity sensors due to the fact that there are no original temp sensors from Google. And it's freaking me out that i can't see the data from these sensors neither in google home app nor on the Nest Hub screen.

Appreciate for any info.

Re: Waiting for a thermostat update

richardharvard — Mon, 01 Nov 2021 07:35:23 GMT

since I'm posting this issue to the google community, I'm using the Google Nest Temperature Sensor.

Re: Waiting for a thermostat update

MSG — Mon, 01 Nov 2021 07:47:28 GMT

I see. Since it is no longer produced or sold i thought it might be one from some other brand. Thank you.

Re: Waiting for a thermostat update

RobinDigital — Wed, 03 Nov 2021 22:16:11 GMT

I have the same problem, did you ever figure it out?

Re: Waiting for a thermostat update

Knisser — Mon, 08 Nov 2021 09:46:27 GMT

i have the same problem. please help

Re: Waiting for a thermostat update

alielgamal — Tue, 09 Nov 2021 16:19:13 GMT

Same problem as well...

Re: Waiting for a thermostat update

richardharvard — Fri, 12 Nov 2021 22:15:06 GMT

I'm also looking for help....do they have customer support / service?

Re: Waiting for a thermostat update

richardharvard — Sat, 13 Nov 2021 12:08:58 GMT

hi all, I just contacted the client service. Unfortunately, European users can't use the sensor for some reason. So I will ask for a refund.

Re: Waiting for a thermostat update

RobinDigital — Sat, 13 Nov 2021 12:18:24 GMT

thanks, indeed all the support sites mention (I didn't see this before), that it only works in Canada and US. This is just some kind of software marketing thing, hate it when companies do this... returned

Re: Waiting for a thermostat update

avethman — Tue, 04 Jan 2022 10:52:18 GMT

I have the same issue - I already found it strange that the NL google website was not selling the temperature sensor, but thought it may be a supply issue. Ordered it through Amazon US, only to find out it does not work in Europe. That really could have been mentioned better in the product description.

Re: Waiting for a thermostat update

richardharvard — Sat, 11 Jun 2022 07:51:20 GMT

I will get a loss even if I return the product, so I consider this as a lessons learnt. We should be careful in the future when ordering things from Amazon US/Canada.

Re: Waiting for a thermostat update

Zenelb — Mon, 21 Nov 2022 09:37:50 GMT

This is really bad from the customer perspective. Nowhere is written that the device is not working in Europe. I just bought them and paid superexpenaive shipping and handling… and I get this info…

this is a huge disappointment from my side.

Re: Waiting for a thermostat update

Zenelb — Mon, 21 Nov 2022 09:39:37 GMT

I just can not believe that a company does a think like that…

Re: Waiting for a thermostat update

RobinDigital — Mon, 21 Nov 2022 09:59:35 GMT

I'm greatly disappointed in Google Nest in a whole. Camera loading is extremely slow. This thermostat **bleep**. I'm expecting Google to drop Nest like it does with everything

Re: Waiting for a thermostat update

DragosC — Sat, 03 Dec 2022 14:36:55 GMT

Hi there @richardharvard

Thanks for reaching out. The Nest Temperature sensors are not compatible with the EU Thermostat software. Be sure to follow us for updates.

Re: Waiting for a thermostat update

Zenelb — Sat, 03 Dec 2022 18:53:22 GMT

Evidently… the question is if and when.
The other thing which’s of the huge interest for me is WHY….

Re: Waiting for a thermostat update

AndaD — Mon, 05 Dec 2022 09:38:48 GMT

@Zenelb, we totally understand your questions, but since we don't have any information, we can't tell if they're going to be launched any time soon. As my colleague mentioned, we'll advise you to keep an eye on the official channels for news.

Re: Waiting for a thermostat update

AlexD — Thu, 08 Dec 2022 15:54:32 GMT

Hi, just wanted to check in. Is there anything else I can try and assist with?

Re: Waiting for a thermostat update

Zenelb — Thu, 08 Dec 2022 16:14:02 GMT

Yes,

You at Google stop treating Europe as a B geography. This is just great for your reputation…