topic Re: Can’t connect a nest thermostat to either Google Home or the Nest App in Nest Thermostats

Can’t connect a nest thermostat to either Google Home or the Nest App

Ikalla3405 — Sat, 18 Mar 2023 16:28:17 GMT

Hi, My nest thermostat is connected to Wi-Fi but I’m not able to connect it to the Nest or Google Home app. Google can’t find the device so I scan the QR code and then nothing happens. The app just goes back to the main screen. On Nest I scan the QR code, it shows Assisting Device then says something went wrong. I have rest the thermostat once and tried to connect to both apps as well. If anyone can help.

Re: Can’t connect a nest thermostat to either Google Home or the Nest App

MplsCustomer — Sat, 18 Mar 2023 20:12:06 GMT

@Ikalla3405

The Nest Learning Thermostat gets installed in the Google Nest app.

The "assisting device" error is a Google Nest bug that's been around for a long time. Some customers in this forum report they have been able to get around them by temporarily turning off their other Google Nest devices.

Re: Can’t connect a nest thermostat to either Google Home or the Nest App

Jake — Thu, 30 Mar 2023 19:34:33 GMT

Hey there,

Thanks for the help MplsCustomer.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Can’t connect a nest thermostat to either Google Home or the Nest App

Jake — Thu, 06 Apr 2023 19:09:13 GMT

Hey Ikalla3405,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Can’t connect a nest thermostat to either Google Home or the Nest App

Jake — Fri, 07 Apr 2023 17:48:11 GMT

Hello there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake