topic Re: Can’t connect thermostat to WiFI in Nest Thermostats

Can’t connect thermostat to WiFI

Rbgruber — Sun, 12 Mar 2023 18:28:25 GMT

I have had this thermostat for about 7 months. I have another one for the upstairs. One has disconnected from the internet. I have reset and rebooted and reconnected my thermostat, the Nest app,my router and points. Nothing will work.

Re: Can’t connect thermostat to WiFI

Cmatuer — Tue, 14 Mar 2023 23:08:46 GMT

Me too!

Re: Can’t connect thermostat to WiFI

Rbgruber — Tue, 14 Mar 2023 23:18:41 GMT

It’s so frustrating! How do we get support?

Re: Can’t connect thermostat to WiFI

Jenelyn_O — Thu, 16 Mar 2023 23:40:08 GMT

Hi there,

Thanks for reaching out. I'm sorry for the trouble this may have caused you. Could you please go to your Nest Thermostat Quick View menu, and highlight the gear icon for Settings, then check if you would see any messages or code there?

@Cmatuer, you can try that as well.

Best,

Jenelyn

Re: Can’t connect thermostat to WiFI

Jenelyn_O — Mon, 20 Mar 2023 00:01:47 GMT

Hi folks,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Can’t connect thermostat to WiFI

Rbgruber — Mon, 20 Mar 2023 00:31:18 GMT

yes, I do. It does not connect. I have tried everything. Please help.

Robert Gruber.

404.234.3350

Re: Can’t connect thermostat to WiFI

Jenelyn_O — Tue, 21 Mar 2023 21:06:22 GMT

Hello there,

Thanks for the update. To further check your Nest Thermostat's connectivity, you can try connecting it to your mobile hotspot.

If your thermostat connects to your mobile hotspot, the issue may be with the Wi-Fi configuration, and you may have to contact your Internet Service Provider (ISP).
If your thermostat still can't connect to the network, please let me know.

Regards,

Jenelyn

Re: Can’t connect thermostat to WiFI

Rbgruber — Tue, 21 Mar 2023 22:39:56 GMT

This did not work either. The thermostat is shutting done once a day. I have to manually restart it.
How can I get it replaced?

Re: Can’t connect thermostat to WiFI

Jenelyn_O — Tue, 21 Mar 2023 23:13:23 GMT

Hey Rbgruber,

Maybe that's the reason why your Nest Thermostat won't connect to your network. Were there any instances that your thermostat shows low power? If your thermostat has a battery level below 3.7 V, it will not connect to any Network. Please go to your thermostat Settings then look for Technical Info and select Power. Let me know what the readings are there.

Our team would love to process a replacement as long as your Nest Thermostat is still eligible for that. We just want to make sure that there's no underlying issues with it.

Best,

Jenelyn

Re: Can’t connect thermostat to WiFI

Rbgruber — Tue, 21 Mar 2023 23:27:21 GMT

Battery 3.718 V

VOC 38.89 V

VIN 36.95 V

lin 40 mA (i)

Re: Can’t connect thermostat to WiFI

Rbgruber — Tue, 21 Mar 2023 23:56:35 GMT

I have 4-Nest thermostats in 2- homes. One home is forced air natural gas. The other is a boiler with natural gas. 3 have failed and had to be replaced. Are there known defects?

Re: Can’t connect thermostat to WiFI

Jenelyn_O — Wed, 22 Mar 2023 15:37:04 GMT

Hi there,

Thanks for that information. Your Nest Thermostat power readouts are fine. You can also check that on your other thermostat. We'd like to investigate this case for you. Please fill out this form and let me know if you're done.

Regards,

Jenelyn

Re: Can’t connect thermostat to WiFI

Rbgruber — Thu, 23 Mar 2023 20:16:27 GMT

Hi Jenelyn,

I submitted the form yesterday. Please let me known what else you need.

Thank you

Re: Can’t connect thermostat to WiFI

Jenelyn_O — Thu, 23 Mar 2023 20:44:23 GMT

Hey Rbgruber,

Thanks for keeping me in the loop. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,

Jenelyn