topic Re: No wifi connection nest Learning thermostat in Nest Thermostats

No wifi connection nest Learning thermostat

PastorJewell — Tue, 14 Mar 2023 19:01:40 GMT

No wifi connection. I have tried all the troubleshooting suggestions

Re: No wifi connection nest Learning thermostat

Cmatuer — Tue, 14 Mar 2023 23:04:05 GMT

Me too! Pretty sad. About to replace it. It has gone deaf to Wi-Fi. Second unit to do so. Not the battery and not the router or modem. Very poor product.

Re: No wifi connection nest Learning thermostat

PastorJewell — Wed, 15 Mar 2023 00:10:52 GMT

I have done all the troubleshooting suggested. It's not a year old yet!

Re: No wifi connection nest Learning thermostat

BlueDog — Wed, 15 Mar 2023 02:24:24 GMT

I’m having the same issue. Cannot connect to app and display keeps going into a deep sleep. Where/how do we get help? I’ve tried everything. Will replace if can’t get answers.

Re: No wifi connection nest Learning thermostat

Godswill — Wed, 15 Mar 2023 06:30:09 GMT

I’m having the same issue. It was fine for 7-8 months and now wont connect at all. Added an extender and still wont connect.

Re: No wifi connection nest Learning thermostat

BlueDog — Wed, 15 Mar 2023 07:15:30 GMT

apparently nest thermostats work about 6-7 months then just stop working. I was on the phone for hours with support and they kept having me reset a million times with the same results. I hope they escalate this for the sake of myself and others in same predicament. I will need to install a different one soon if not resolved soon.

Re: No wifi connection nest Learning thermostat

Jenelyn_O — Mon, 20 Mar 2023 17:16:27 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the delay and for the trouble this may have caused you. Could you please go to your Nest Thermostat Quick View menu and highlight the gear icon for Settings then check for any messages or code there?

@PastorJewell, what are the troubleshooting you already tried?

@BlueDog, please share your case number.

@Godswill, and @Cmatuer, to isolate it further, try connecting it to your hotspot.

Best,

Jenelyn

Re: No wifi connection nest Learning thermostat

BlueDog — Mon, 20 Mar 2023 19:30:08 GMT

my case # is

7242000033471

i have not heard anything even though supposedly escalated.

Re: No wifi connection nest Learning thermostat

Jenelyn_O — Tue, 21 Mar 2023 21:16:46 GMT

Hi BlueDog,

Thanks for the update. I'm sorry for the delay. We'd like to investigate this case for you. Please fill out this form and let me know if you're done.

Regards,

Jenelyn

Re: No wifi connection nest Learning thermostat

Godswill — Wed, 22 Mar 2023 06:30:39 GMT

I went through all of that on my own multiple times and then with a rep. I was supposed to get one mailed to me but never received it

Re: No wifi connection nest Learning thermostat

Godswill — Wed, 22 Mar 2023 06:38:24 GMT

5-7801000034128 this is my case #.

Re: No wifi connection nest Learning thermostat

Jenelyn_O — Wed, 22 Mar 2023 22:32:01 GMT

Hi there,

@Godswill, thanks for that information. Your replacement was already processed. You should receive an email to your Hotmail account to place an order to the cart link. Please check your inbox, junk or spam mail.

@PastorJewell and @Cmatuer, how's it going? Do you still need our help?

Best,

Jenelyn

Re: No wifi connection nest Learning thermostat

Markjosephp — Thu, 30 Mar 2023 19:41:21 GMT

Hello folks,

Thanks for the help here, Jenelyn.

@BlueDog, we have received your form. Soon, a member of our upper team will contact you via email. So please check your email from time to time for the updates.

@PastorJewell and @Cmatuer, I wanted to ensure that everything was covered here. Have you managed to try the steps shared by Jenelyn? How's it going so far? Please let me know if that helps or if the issue still persists.

Regards,

Mark

Re: No wifi connection nest Learning thermostat

Juni — Sat, 01 Apr 2023 00:40:51 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni

Re: No wifi connection nest Learning thermostat

BlueDog — Sat, 01 Apr 2023 15:08:18 GMT

I have tried your suggestions but still no connection. Same results.

Re: No wifi connection nest Learning thermostat

Cmatuer — Sat, 01 Apr 2023 17:53:33 GMT

I am looking at the thermostat now. It won’t even turn on. Just flash g a small red light.

Re: No wifi connection nest Learning thermostat

Godswill — Sat, 01 Apr 2023 21:17:45 GMT

I’m waiting on the nest to arrive. I paid for the new one just need it to arrive

Re: No wifi connection nest Learning thermostat

Markjosephp — Fri, 07 Apr 2023 20:06:38 GMT

Hello folks,

I wanted to ensure that everything was covered here.

@BlueDog, I see that our team sent you an email update with the next possible steps. Please check your spam or junk folder about this.

It appears that your thermostat's battery has been drained, @Cmatuer. Could you try charging it manually for an hour using a micro USB charger? Keep me posted on how it goes.

@Godswill, it looks like we have found a solution by replacing your thermostat. If there’s anything else I can help you with, please let me know.

Regards,

Mark

Re: No wifi connection nest Learning thermostat

BlueDog — Fri, 07 Apr 2023 23:40:33 GMT

I tried to notify that I’ve already tried all that was suggested. Nothing worked. I can’t seem to reach anyone at Google so they closed the case!! Terrible.

Re: No wifi connection nest Learning thermostat

Cmatuer — Sat, 08 Apr 2023 12:34:20 GMT

Of course I tired everything suggested, even plugging the device j to a charger for two hours. The voltage was always good. The device just goes deaf to wifi.