topic Re: Swapping a failed themostat for a new one in Nest Thermostats

Swapping a failed themostat for a new one

TravisHesketh — Mon, 13 Mar 2023 15:26:38 GMT

My uk nest thermostat failed with w5 Wi-Fi connection. Google have sent a replacement. I started setting it up but cannot get it to connect to the heat link. Do I need to do something to make the heat link look for the new thermostat?

Re: Swapping a failed themostat for a new one

LarisaL — Sun, 19 Mar 2023 13:28:00 GMT

Hi @TravisHesketh! Thanks for posting. In this case, if you scroll the error there should be a 'Replace Heat Link' option. Select that and after it will ask you to enter the entry key, which you can find on the bottom left side of the Heat Link, near the screw. Enter the key but don't press connect yet. Go to the Heat Link and reset it by pressing the button until the light disappears and appears again slowly pulsing blue. Please do that twice and after that confirm the key. Let me know how it goes.

Thanks, Larisa.

Re: Swapping a failed themostat for a new one

AlexD — Wed, 22 Mar 2023 13:35:08 GMT

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

Re: Swapping a failed themostat for a new one

TravisHesketh — Thu, 23 Mar 2023 12:28:54 GMT

It is all fixed now. I got telephone help and followed the same steps as above.

Re: Swapping a failed themostat for a new one

UanaC — Thu, 23 Mar 2023 13:44:43 GMT

Glad to hear that everything is sorted out now. Please let me know if there's anything else I can help you with.

Thanks, Oana.

Re: Swapping a failed themostat for a new one

UanaC — Sun, 26 Mar 2023 13:46:03 GMT

Hello there! Just checking in with you. Did you see the message from above?

Re: Swapping a failed themostat for a new one

TravisHesketh — Sun, 26 Mar 2023 20:08:34 GMT

Yes all done.

Re: Swapping a failed themostat for a new one

Paul_R — Mon, 27 Mar 2023 08:07:06 GMT

Great. If you're all set I'm going to go ahead and close this thread. If anything else comes up, feel free to reach out as we're always glad to help. Have a wonderful day ahead!