topic Re: 3rd gen network failure in Nest Thermostats

3rd gen network failure

Texasnesrsta199 — Tue, 14 Mar 2023 18:37:02 GMT

I have a 3rd gen nest learning thermostat that disconnected from the network several days ago. I have reset re started and rebooted this device more times than I can count in the last 3 days. The system will not recognize any wifi connects or connect to the app I have only had this unit 6 months max. Has anyone had issues with this and been able to get them fixed.

Re: 3rd gen network failure

Cmatuer — Tue, 14 Mar 2023 23:05:52 GMT

Me too!

Re: 3rd gen network failure

Texasnesrsta199 — Wed, 15 Mar 2023 02:51:35 GMT

Have you had any luck with technical support?

Re: 3rd gen network failure

Jenelyn_O — Sun, 19 Mar 2023 18:04:50 GMT

Hi there,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. Could you please go to your Nest Learning Thermostat Quick View menu and highlight the gear icon for settings? Check if you'll see any messages or code there.

@Cmatuer, you can try that too.

Keep me posted.

Best,

Jenelyn

Re: 3rd gen network failure

Jenelyn_O — Wed, 22 Mar 2023 18:19:23 GMT

Hi folks,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: 3rd gen network failure

Jenelyn_O — Thu, 23 Mar 2023 19:02:08 GMT

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn