topic Re: Nest thermostat keeps going offline in Nest Thermostats

Nest thermostat keeps going offline

edwkramer — Sat, 04 Mar 2023 01:59:37 GMT

My Nest Learning thermostat keeps going offline. We reset the Wi-Fi connection and it works for a few hours and then goes offline again (and again, etc.). What do we do to fix this? Thanks.

Re: Nest thermostat keeps going offline

Patrick_Caezza — Sat, 04 Mar 2023 03:32:10 GMT

How is it wired?

Re: Nest thermostat keeps going offline

edwkramer — Sat, 04 Mar 2023 03:41:56 GMT

when I installed a new HVAC system 6 months ago the installer connected it for me to where the former thermostat was. He connect all the appropriate wires and it has been working fine for the last 5 1/2 months. Just in the last 7-10 days has it been intermittently disconnecting from the Wi-Fi in my house. Everything else connected to my Wi-Fi works fine.

Re: Nest thermostat keeps going offline

Patrick_Caezza — Sat, 04 Mar 2023 07:31:37 GMT

I need to know what wires go to what terminals on the base. Pull the display off and post a picture of the base wiring.

Re: Nest thermostat keeps going offline

michald — Sat, 04 Mar 2023 18:20:33 GMT

Hello, how have you managed to sort this problem? For me Thermostat is all connected and working, however, on the app it shows OFFLINE and when it connects (usually when I get home and check the connectivity at the thermostat), it says that the HEAT LINK is offline. I have had this issue since I moved into the flat. I have even changed the batteries to see if that would solve the problem but it did not. Could you please let me know if you managed to solve your problems and if so how? Thanks!

Re: Nest thermostat keeps going offline

Markjosephp — Thu, 16 Mar 2023 18:19:21 GMT

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the help here, @Patrick_Caezza.

@edwkramer and @michald, I'm sorry to hear you're having issues reconnecting your thermostats in the Nest app, even when they're connected to your Wi-Fi networks. I'd be happy to take a look at this.

Could you please check your thermostat's power readings? Go to your actual thermostat's Technical Info settings and then select Power. Also, from what country are you posting?

I'll look forward to your response.

Regards,

Mark

Re: Nest thermostat keeps going offline

michald — Fri, 17 Mar 2023 22:36:38 GMT

Hi Mark,

thanks for getting back to me. I have checked my Thermostat power readings, it seems all okay for me, however, are you looking for anything specific there? I am based in the UK.

Thanks a lot in advance for your help.

Kind regards

Michal

Re: Nest thermostat keeps going offline

Skshowell — Sat, 18 Mar 2023 11:59:41 GMT

The same thing is happening to me.

Re: Nest thermostat keeps going offline

Paul_R — Mon, 20 Mar 2023 09:56:09 GMT

Hi there! @michald Could you please send a picture of the power readings from where Mark indicated, and one from Settings > Technical Info > Network?

@Skshowell, I'm sorry to hear about it, but I'm here to help. Could you please be more specific? The thermostat disconnects from Wi-fi intermittently or it is showing as offline in the app even if the thermostat itself says it's connected?

Re: Nest thermostat keeps going offline

AlexD — Wed, 22 Mar 2023 13:19:39 GMT

Hi, I wanted to check in. Did you see my colleague's message? Make sure to keep me or them posted when you are able.

Re: Nest thermostat keeps going offline

michald — Thu, 23 Mar 2023 08:40:02 GMT

Hi Paul,

thanks for getting back to us. Is there a way to send the photos directly to you?

Thanks!

Re: Nest thermostat keeps going offline

UanaC — Thu, 23 Mar 2023 15:12:02 GMT

Hello there @michald! Would it be okay if I reached you over your associated email in order for you to send me the required photos there?

Re: Nest thermostat keeps going offline

michald — Fri, 24 Mar 2023 08:14:08 GMT

Good morning, yes that is absolutely alright. Thanks!

Re: Nest thermostat keeps going offline

AlexD — Fri, 24 Mar 2023 13:19:25 GMT

I sent an email your way. Check to see if you received it, go through it and let me know here once you have.

Re: Nest thermostat keeps going offline

Paul_R — Mon, 27 Mar 2023 13:21:23 GMT

Hi there, have you been ab;e to check my colleagues last message?

Re: Nest thermostat keeps going offline

michald — Mon, 27 Mar 2023 19:28:52 GMT

Hello, apologies for the delay, I have now filled in the form you sent over.

Re: Nest thermostat keeps going offline

LarisaL — Tue, 28 Mar 2023 09:49:04 GMT

Hi there! We received your form but it looks like some information is missing. I resent the email to you, please make sure you complete the form with the correct information and the full address.

Re: Nest thermostat keeps going offline

edwkramer — Wed, 29 Mar 2023 15:30:05 GMT

How do I send the pertinent photos of my Nest thermostat?

Re: Nest thermostat keeps going offline

edwkramer — Wed, 29 Mar 2023 15:37:40 GMT

Never mind; I know how.

Re: Nest thermostat keeps going offline

edwkramer — Wed, 29 Mar 2023 16:48:16 GMT

As requested @Patrick_Caezza, here are pertinent photos of my Nest thermostat.