topic Re: Google Home app says my Nest thermostats are by “off-line” in Nest Thermostats

Google Home app says my Nest thermostats are by “off-line”

Benrub — Thu, 04 Nov 2021 01:55:49 GMT

Suddenly out of the blue the Google home app is no longer able to control my two Nest thermostats. The app says that both thermostats are “offline” when I walk up to the thermostat and go into the settings, everything looks normal. Both thermostats are connected to the Wi-Fi and report a strong signal. I’ve already tried restarting my router and restarting both thermostats. Can anyone tell me how to fix this?

Re: Google Home app says my Nest thermostats are by “off-line”

davewx2123 — Thu, 04 Nov 2021 02:15:02 GMT

Same thing happened to me, 22 minutes ago.

Re: Google Home app says my Nest thermostats are by “off-line”

Jmo12 — Thu, 04 Nov 2021 02:16:55 GMT

Same here! Found this thread because I’m trying to figure out why?!?

Re: Google Home app says my Nest thermostats are by “off-line”

txcpa — Thu, 04 Nov 2021 02:19:20 GMT

My Nest Yale locks are also offline.

Re: Google Home app says my Nest thermostats are by “off-line”

davewx2123 — Thu, 04 Nov 2021 02:20:19 GMT

And I have 2 thermostats and it is only effecting 1 of them, the other is fine.

Re: Google Home app says my Nest thermostats are by “off-line”

Mahmood — Thu, 04 Nov 2021 02:25:06 GMT

App says it is offline as well but shows connected when I check the thermostat

Re: Google Home app says my Nest thermostats are by “off-line”

davewx2123 — Thu, 04 Nov 2021 02:39:07 GMT

Magically, mine just came back on 🤷🏻‍♂️

Re: Google Home app says my Nest thermostats are by “off-line”

Dsmit — Thu, 04 Nov 2021 02:43:02 GMT

You may be the next victim of the 6.2-22 firmware update. Many users are reporting significant issues after this update, which started rolling out last week.

For me, my Gen 3 Learning Thermostat cannot find any Wi-Fi networks. Something has changed in the firmware update that renders the device unable to connect.

Customer Support told me my unit is out of warranty and suggested the only fix was to buy a new one!

Re: Google Home app says my Nest thermostats are by “off-line”

Dsmit — Thu, 04 Nov 2021 02:46:15 GMT

Lots of discussion on this topic here: 6.2-22 Software Update Issues - Google Nest Community

Re: Google Home app says my Nest thermostats are by “off-line”

Benrub — Thu, 04 Nov 2021 10:45:03 GMT

When I went to bed last night it was not working but I when I woke up this morning it is now working normally.

Re: Google Home app says my Nest thermostats are by “off-line”

Fi — Thu, 04 Nov 2021 15:08:23 GMT

Maybe helpful...

Having the same issue w 622, I was leery of resetting the thermostat and losing everything. I did this:

Checked breaker for furnace (good)
Rebooted the thermostat from its settings
Flipped off the master power switch on the furnace for a couple mins.
Flipped back on the master furnace switch on the furnace.

It immediately kicked on and is working again so far

Re: Google Home app says my Nest thermostats are by “off-line”

Darek — Fri, 26 Nov 2021 06:58:24 GMT

My nest app (android) is showing the thermostat as off line but it is not. I have tried reset of the thermostat, the app router and it started to work for 5 minutes and back to showing off line on nest app. I have checked the technical report from the thermostat and no faults. The battery is showing 3.95v.

The soft update was 5.9.5-2 was installed on the thermostat 2 November 21 and since this is constant issue. I have also noticed that is no longer following my set schedule. What is the point of having a smart thermostat when it does not work as intended.

Re: Google Home app says my Nest thermostats are by “off-line”

Capncas — Tue, 07 Dec 2021 06:07:04 GMT

I first experienced this incongruency back in late September the home App can’t communicate with my Nest Learning Thermostat, but the Nest App can. It’s almost as if Google wants to forget the legacy Nest devices. But that wouldn’t be the case would it? Almost as if they want me to buy a new thermostat. Nope. Not google.

Re: Google Home app says my Nest thermostats are by “off-line”

ElleMcW3 — Thu, 16 Dec 2021 20:03:54 GMT

I have reset 2 thermostats, checked power to it, reset wifi, works one minute and doesn't the next. They are only a year old.. no reason. Wired.. so not battery. What's the deal... Time to buy another brand?

Re: Google Home app says my Nest thermostats are by “off-line”

theottomans2023 — Wed, 22 Feb 2023 12:17:49 GMT

Google customer service are sucks , they were helping live with customers now you you can't get in touch with no one.

My strong believe they created these kind of problems which never been , to pushing us by new generation of their **bleep** products, this sucker who called Zuckerberg what he needs all these money for ????! He is an animal not human