topic Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately? in Nest Thermostats

Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Tue, 14 Mar 2023 22:31:14 GMT

Purchased a stand from Google store but not sure if the cable is included in the box or it needs to be purchased separately.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

Frustratedddd — Sat, 18 Mar 2023 15:07:23 GMT

Fantastic and SWIFT reply from the Mods on this forum again, this user has only been waiting 5 days for an answer!!!

Sadly the stand does not come with a lead, you have to purchase separately.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

LarisaL — Sun, 19 Mar 2023 13:15:04 GMT

Hi there @SerhiyKo! Thanks for posting. We are sorry for the late reply. The stand kit that you purchased contains the following:

1. the stand itself

2. an USB cable

3. the charger

4. two screws

Hope this helped you.

Thanks, Larisa.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

Frustratedddd — Sun, 19 Mar 2023 14:14:34 GMT

I ''Stand'' corrected in that case, as mine purchased from John Lewis did not.

Looks like I need to return to John Lewis for the missing parts.

Product description

Product code: 83860201

Slot your sleek 3rd Generation Nest Thermostat (sold separately) onto this specially-designed stand, and enhance its beauty in your living room. Keep it on a bookshelf, table or mantel piece, and let it sink in to your decor. It comes with 2 mounting screws too, so you can fit it quickly out of the box.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

Paul_R — Mon, 20 Mar 2023 10:04:17 GMT

Hi there! @SerhiyKo is there anything else we can assist you with at the moment?

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Mon, 20 Mar 2023 19:59:58 GMT

Hi, actually yes. One more question is re the humidity percentage displayed. Is there any way it can be calibrated? It's showing 74 at the moment but the actual is 63% (measured by two different devices). Thank you

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

OannaCG — Tue, 21 Mar 2023 10:16:20 GMT

Hi there! Did you try to restart the thermostat? Also, please try the following steps:

Reseat the display:

1. Remove the thermostat display from its base for about 5 seconds.

2. Reattach the display.

3. Wait for 10 seconds.

If the relative humidity readouts return to normal, please monitor the ambient temperature and the relative humidity readouts in the Technical Info. If you believe that either readout seems incorrect in 24 hours, please let me know.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Wed, 22 Mar 2023 09:44:13 GMT

Hi and thank you for your reply. I followed the above but still showing 11 percent higher. Any other options that l have? Thank you

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 13:43:41 GMT

You can try moving it to some different locations, just to check if the humidity reading changes on both devices and if they are closer or match in another part of the location. If they still have a wide difference in the readout, make sure to take a picture of the 2 devices side by side with their readings.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Wed, 22 Mar 2023 14:25:47 GMT

I have been doing that for the last 10 days I think, the difference is stable - 10-12% higher on the Nest thermostat

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 14:27:58 GMT

Gotcha. Just to double check, also go to Settings> Technical info> Sensors and also check the humidity reading there. It should be the same, but just to double check and make sure it is not reporting something different there.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Wed, 22 Mar 2023 14:39:50 GMT

It is the same

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 14:54:38 GMT

Thanks for checking. In this case I would like to create a case so I can check some additional details. Would it be ok if I contacted you over the email associated with your account here?

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Wed, 22 Mar 2023 14:58:46 GMT

Sure, thank you

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 15:08:23 GMT

Just sent it, should arrive any moment. Make sure to let me know if you received it and once you've been through it here.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Wed, 22 Mar 2023 15:18:36 GMT

Thank you, received and already replied (submitted required data)

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 15:38:39 GMT

Awesome. I see it's done. I will soon reach out over email again after I check some details on my end.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 16:28:36 GMT

Ok, I have been in touch with my senior colleagues. They asked for an additional detail. Please go to Settings> Technical info> Power and take a picture of the readings you see there.

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

SerhiyKo — Wed, 22 Mar 2023 16:39:34 GMT

Sure, here you go

it is powered by original google stand (purchased from Google store)

Re: Does nest thermostat stand come with USB cable or it needs to be purchased separately?

AlexD — Wed, 22 Mar 2023 16:44:13 GMT

Thanks. The power readings look good. I will go ahead and forward this to my senior colleagues as well and see what they suggest next.