topic Re: Nest won't connect to Wi-Fi in Nest Thermostats

Nest won't connect to Wi-Fi

swerve — Thu, 26 Jan 2023 21:55:22 GMT

Not to sound like a broken record, but my Nest will not connect to Wi-Fi. I've had it for probably 3+ years and it worked great for the first few months. The Wi-Fi failed some time ago and with replacement costs being so high, I just decided to use it like an old fashioned analog thermostat.

Seeing that I'm not alone with this type of failure, I wanted to start a conversation here to see if my case can be escalated. Here's what I have:

Gen 3 Nest, in the US

Software Version 6.0-6

Base Software version 1.5.11/3.1

Equipment: W1/Y1/C/Rh

Battery 3.891v

Voc 34.21 v

Vin 34.21 v

lin 200 mA (c)

Network: not connected. No error messages, just no networks found. Also cannot be found when entering manually. All other devices I connect to our home network immediately locate wi-fi and connect simply after entering the password.

Reset: I've performed this step in multiple ways - Reset, remove from base for 5 minutes, return to base and reset, hit WPS key on wifi and reset Nest, reset wifi and reset Nest. All attempts have same result - no networks found.

Please advise on next steps.

Many thanks!

Re: Nest won't connect to Wi-Fi

DeeAnn628 — Thu, 26 Jan 2023 22:38:38 GMT

I am having the same issue but my thermostat was installed mid-December. Like you, I have tried everything multiple times and it won’t connect to WIFI.

Re: Nest won't connect to Wi-Fi

kbarnes518 — Fri, 27 Jan 2023 00:13:08 GMT

Me too!

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Fri, 27 Jan 2023 04:19:10 GMT

I feel like you need to start over. You need to replace the device and try again. if malfunctions, its malfunctioned, you gotta accept it, and replace it, If it happens again, maybe it can be escalated. But man I tell ya, I believe some of these problems ain't real problems, I believe its artificial intelligence. Look this is what happened after I asked The echo, Alexa, but I had the wake word in computer and the voice changed later. I can recall if this was Alexas voice or the computer's voice, but i asked alexa to read me to draw a tarot card and check it out.

Re: Nest won't connect to Wi-Fi

Markjosephp — Sun, 05 Feb 2023 14:43:03 GMT

Hello folks,

I'm sorry for the trouble this may have caused everyone, and I appreciate all the steps taken. Let's see what else we can do.

Let's give these steps another whirl:

Reset the Account Connection on your thermostat's reset settings.
1. This will clear the account information and network connection.
Press and hold the thermostat screen for 10 seconds until it shuts down to restart.
Turn on a mobile or cellular hotspot on any mobile device.
Go to the thermostat's network settings and try searching for any Wi-Fi.
1. Check if there's a message code or if it detects any networks nearby.
Try manually reconnecting it again to your Wi-Fi networks.

Please let me know how it goes.

Regards,

Mark

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Sun, 05 Feb 2023 18:50:54 GMT

whats up my friend,

Re: Nest won't connect to Wi-Fi

swerve — Sun, 05 Feb 2023 19:15:30 GMT

Hello Mark!

I have tried the hotspot alternative previously, but for the sake of trying everything, I performed the steps you described here. After resetting the thermostat, I activated the hotspot on my phone and went back to network settings to attempt a connection. After allowing it to search for over 5 minutes with no connection (the spinning "searching" ring), I attempted to manually type in the network ID and the only message I received is "Failed to Connect". There are no error codes to report. Happy to try any other suggestions you may have (at this point, I've lost all other hope that it will operate as designed).

Please advise.

Re: Nest won't connect to Wi-Fi

Markjosephp — Sun, 05 Feb 2023 20:02:09 GMT

Hello there,

Thanks for letting me know, and I appreciate your efforts, @swerve. We'd like to take a look into this for you. Please fill out this form and let me know once you're done.

Thanks for posting, @BrandonLaMontCo. I wanted to know if you're also having the same issue so I could assist you further.

Regards,

Mark

Re: Nest won't connect to Wi-Fi

swerve — Sun, 05 Feb 2023 21:28:01 GMT

I have submitted the form (included everything from my original post, as well as, the attempt to connect via mobile hotspot).

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Sun, 05 Feb 2023 22:41:16 GMT

no im not having any problems thanks boss

Re: Nest won't connect to Wi-Fi

Markjosephp — Wed, 08 Feb 2023 14:15:14 GMT

Hello there,

Thanks for completing the form, @swerve. We have received it. Soon, a member of our upper team will contact you via email. So, please keep an eye out for any updates.

Sounds great! If you have any questions, please feel free to create a new post. @BrandonLaMontCo.

@DeeAnn628 and @kbarnes518, I hope you've seen my response. Please let us know if the steps worked or if the issue still persists.

Regards,
Mark

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Wed, 08 Feb 2023 12:49:30 GMT

the community specialist @Markjosephp said to create a post at my name. NOTE this makes no sense at all. . . sorry smart home were til working out the misunderstanding and errors in our communication

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Wed, 08 Feb 2023 12:50:02 GMT

GREAT WORK @Markjosephp

Re: Nest won't connect to Wi-Fi

Markjosephp — Thu, 09 Feb 2023 22:05:57 GMT

Hello there,

I'm sorry for the confusion it caused you and thanks for understanding, @BrandonLaMontCo.

@DeeAnn628 and @kbarnes518, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Thu, 09 Feb 2023 23:10:30 GMT

no confusion at all. . . thanks for you support and patience. . .

Re: Nest won't connect to Wi-Fi

DeeAnn628 — Fri, 10 Feb 2023 01:53:05 GMT

Contacted Google and it was determined that the thermostat needed to be replaced. They sent a new one and I retuned the defective one. Appreciate your time.

Re: Nest won't connect to Wi-Fi

DeeAnn628 — Fri, 10 Feb 2023 01:55:26 GMT

Contacted Google and it was determined that the thermostat needed to be replaced. They sent a new one and I retuned the defective one. Appreciate your time.

Re: Nest won't connect to Wi-Fi

Rstooks — Thu, 16 Feb 2023 21:24:06 GMT

I am super angry there is no actual support number!!

Re: Nest won't connect to Wi-Fi

BrandonLaMontCo — Thu, 16 Feb 2023 22:35:08 GMT

yeah but their some pretty cool people here? i hope you never experience any tech problems with any google product. . .

Re: Nest won't connect to Wi-Fi

swerve — Sat, 18 Feb 2023 17:27:28 GMT

I was too, but I found this forum SUPER helpful. Just open a new thread with your issue and you should get a response from a Community Specialist. Be very specific in your opening thread to try and minimize the back and forth. Using this method, I found responses would come within a day or two. Granted, you don't get the instant gratification of a phone call, but can you imagine how many people are trying to communicate with Google? Ultimately, they made things right for me even though my thermostat was technically out of warranty. I got a new replacement thermostat "head" and things are back to normal, without having to do a complete wiring uninstall/reinstall. Good luck!