topic Re: Cannot connect to the wi-fi in Nest Thermostats

Cannot connect to the wi-fi

Lbunn27 — Tue, 28 Mar 2023 17:43:48 GMT

I have read several post on having connectivity issues for the nest thermostat. I have tried all of the troubleshooting from factory resets to checking the voltage. My nest thermostat will not the Wi-Fi account on my house or hotspot on my phone.

I’m wondering if it is the Wi-Fi chip in the thermostat?

Is there anything else I can try?

Re: Cannot connect to the wi-fi

JaJu14 — Tue, 28 Mar 2023 18:42:33 GMT

I was having the same problem after our power went out and they sent me a replacement.

Re: Cannot connect to the wi-fi

Lbunn27 — Thu, 30 Mar 2023 22:26:55 GMT

Thank you Rachel,

I already tried that, and went ahead and performed this task again. it is still not even showing any networks available. Every other device works fine (i.e. apple tv, ipads, phones, etc.)

Any other suggestions?

Re: Cannot connect to the wi-fi

JaJu14 — Fri, 31 Mar 2023 13:24:33 GMT

Go here: https://support.google.com/googlenest/topic/9362023?hl=en&ref_topic=9361783 . Click "Contact us" and follow the "next" steps until you can get a call back or chat link to try resolve the issue or get a replacement sent to you. It worked for me. The replacement they sent is working.

Re: Cannot connect to the wi-fi

Jake — Tue, 04 Apr 2023 18:57:13 GMT

Hey there,

Thanks for the helpful reply Dianahemes, JaJu14, and RachelGomez123.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Cannot connect to the wi-fi

Jake — Fri, 07 Apr 2023 17:42:14 GMT

Hey Lbunn27,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Cannot connect to the wi-fi

EmersonB — Sat, 08 Apr 2023 21:50:04 GMT

Hi Lbunn27,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Dianahemes, RachelGomez123 and Jake.

Thanks,
Emerson