topic Nest Thermostat Password Reset Without Using the App in Nest Thermostats

Nest Thermostat Password Reset Without Using the App

akabuddyrich — Fri, 31 Mar 2023 00:09:15 GMT

We had an occupant in our apartment and they set a password / pin, they moved out and we cannot unlock the nest thermostat. What is the process to unlock it without using the app? I've read that there is a way to reset it by plugging the thermostat into a computer but I do not know the entire process. I'd appreciate any support you could provide, thanks!

Re: Nest Thermostat Password Reset Without Using the App

David_K — Sat, 01 Apr 2023 13:40:52 GMT

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Re: Nest Thermostat Password Reset Without Using the App

Jenelyn_O — Mon, 03 Apr 2023 18:22:05 GMT

Hi there,

Thanks for reaching out. I just want to know if you were able to try the steps provided by davidking. Also, do you get the file named technicalinfo.PLIST?

I appreciate your help, @David_K.

Best,

Jenelyn

Re: Nest Thermostat Password Reset Without Using the App

Jenelyn_O — Thu, 06 Apr 2023 19:09:27 GMT

Hi akabuddyrich,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Jenelyn

Re: Nest Thermostat Password Reset Without Using the App

Markjosephp — Fri, 07 Apr 2023 19:25:04 GMT

Hello folks,

Thanks for assisting, Jenelyn.

@akabuddyrich, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark