topic Re: Why is my thermostat turning itself off? in Nest Thermostats

Why is my thermostat turning itself off?

DAR — Mon, 06 Mar 2023 18:18:31 GMT

It keeps turning itself off for some reason. What could be causing this?

Re: Why is my thermostat turning itself off?

Patrick_Caezza — Mon, 06 Mar 2023 21:21:41 GMT

Which Nest thermostat do you have?

How is it wire? Can you post a picture of the base wiring?

Re: Why is my thermostat turning itself off?

DAR — Tue, 07 Mar 2023 12:57:17 GMT

It's the learning thermostat and it's wired correctly and the battery is also good but it intermittently turns to the off mode and then I have to turn it on again. All the settings are correct as well🤔

Re: Why is my thermostat turning itself off?

Jenelyn_O — Tue, 07 Mar 2023 20:10:51 GMT

Hi there,

Thanks for reaching out — I'd love to help. Your thermostat's energy history can help explain why your Nest Thermostat unexpectedly turned on or off, or why the temperature changed. You can follow the steps below to check your thermostat energy history.

Home app

Open the Home app.
Touch and hold your thermostat's tile > Energy dashboard.
Select Day, Week, or Month.

Nest app

Open the Nest app and tap your Nest thermostat on the home screen.
Tap History for a 10-day summary.
Tap on any day to learn more details about why the temperature changed.

On your thermostat

Nest Learning Thermostat: Open the Quick view menu, then select History.
Nest Thermostat E: Go to Settings > History.

Best,

Jenelyn

Re: Why is my thermostat turning itself off?

DAR — Wed, 08 Mar 2023 02:21:16 GMT

I think I figured it out. I had home/awayassist turned on. Is that what was causing this 🤔

Re: Why is my thermostat turning itself off?

Jenelyn_O — Wed, 08 Mar 2023 22:28:46 GMT

Hey DAR,

Sounds great! To isolate it further, try to disable smart features like Home/Away Assist, and Auto Schedule, then monitor it if the issue persists.

Please take a look at this guide on how to disable smart features:

Home/Away Assist

Go to the thermostat Quick View menu.
Choose Settings.
Select Home/Away Assist then turn it off.

Auto Schedule

Go to the thermostat Quick View menu.
Look for Nest Sense.
Select Auto Schedule then turn it off.

Also, check your calendar icon if there’s a schedule created, as it can also affect the behavior of your thermostat.

Let me know how it goes.

Best,

Jenelyn

Re: Why is my thermostat turning itself off?

DAR — Wed, 08 Mar 2023 22:50:56 GMT

That was the problem thanks. Question why can't I delete my original post? 👍

Re: Why is my thermostat turning itself off?

Jenelyn_O — Wed, 08 Mar 2023 23:47:54 GMT

Hey DAR,

Thanks for the update — your original post is deleted. It seems like the issue is now resolved. Please let me know if you have any questions or concerns, as I'll be willing to assist you further. Otherwise, I'll be locking this thread after 24 hours.

Best,

Jenelyn

Re: Why is my thermostat turning itself off?

DAR — Thu, 09 Mar 2023 12:26:26 GMT

How come I can still see my original post and why can't I delete it? There is an edit option but not a delete option 🤔

Re: Why is my thermostat turning itself off?

Jenelyn_O — Thu, 09 Mar 2023 18:38:35 GMT

Hey DAR,

I checked this and the only active thread that you have is this one. Try to clear the data of your browser and check if you'll still see your original post. If the issue persists, use a different web browser and sign in to your Community profile.

Best,

Jenelyn

Re: Why is my thermostat turning itself off?

DAR — Thu, 09 Mar 2023 18:42:16 GMT

I've done all that but I still can't figure out how to delete it?

Re: Why is my thermostat turning itself off?

Jenelyn_O — Thu, 09 Mar 2023 18:53:51 GMT

Hey DAR,

Thanks for the screenshot. Could you try to sign out, then sign back in?

Best,

Jenelyn

Re: Why is my thermostat turning itself off?

DAR — Thu, 09 Mar 2023 18:59:37 GMT

I'm signed in right now but it doesn't matter whether I'm signed in or not I still can't see any delete option but this reply post has a delete option 🤔

Re: Why is my thermostat turning itself off?

Jenelyn_O — Thu, 09 Mar 2023 21:48:01 GMT

Hi there,

Thanks for keeping me in the loop — do you see the word Options on the upper right corner of your phone screen? If yes, try to click it then check for the Delete topic option.

Best,

Jenelyn

Re: Why is my thermostat turning itself off?

DAR — Fri, 24 Mar 2023 13:56:55 GMT

The only post that has a delete option is this last post 🤔

Re: Why is my thermostat turning itself off?

Jake — Fri, 31 Mar 2023 17:36:34 GMT

Hey there,

I wanted to check in. You may not be able to delete the post, but I can go ahead and lock the thread for you. Please let me know, as I would be happy to lock that right away.

Best regards,

Jake

Re: Why is my thermostat turning itself off?

Jake — Tue, 04 Apr 2023 19:12:08 GMT

Hey there,

Just checking in. Please let me know if you would like me to lock the thread at this time.

Best regards,

Jake

Re: Why is my thermostat turning itself off?

DAR — Wed, 05 Apr 2023 15:42:27 GMT

Yes you can lock it if you want but how come I can't delete it myself?

Re: Why is my thermostat turning itself off?

DAR — Wed, 05 Apr 2023 15:44:34 GMT

Yes you can lock it if you want but how come I can't delete it myself?

Re: Why is my thermostat turning itself off?

Jake — Thu, 06 Apr 2023 18:39:37 GMT

Hey Dar,

Sorry for any confusion. Community members are unable to delete a post once other users have replied or engaged with it, but I be happy to delete it if you wish. Otherwise, we can lock the thread and leave the discussion up for other users who might find it helpful.

Best regards,

Jake