topic Server Error in Nest Thermostats

Server Error

Jerrico — Mon, 03 Apr 2023 21:10:22 GMT

I keep getting this error while trying to set up my new best and cannot figure out why the problem is. It is not the internet connection.

Re: Server Error

Jerrico — Mon, 03 Apr 2023 21:12:07 GMT

New Google Nest. Sorry

Re: Server Error

Andy1975 — Mon, 03 Apr 2023 21:24:15 GMT

I am getting the same error. Not sure what to do!

Re: Server Error

Hpgjamie — Mon, 03 Apr 2023 21:42:45 GMT

Same issue.

Re: Server Error

LaDola — Mon, 03 Apr 2023 21:49:14 GMT

Same!!! I've been troubleshooting with a Google person for over an hour and he kept making do things as if the issue is on my end. Thank God I found y'all he was driving to the crazy, thinking I was an isolated incident. They need to fix this issue ASAP it's very very warm in my home.

Re: Server Error

TSXkorey — Mon, 03 Apr 2023 22:10:41 GMT

I'm having the same issue!

Re: Server Error

Maxxim76 — Mon, 03 Apr 2023 22:48:05 GMT

Same error. I can't complete setup.

Re: Server Error

Emily20 — Mon, 03 Apr 2023 23:08:39 GMT

I am having the same problem.

Re: Server Error

Natediggy — Mon, 03 Apr 2023 23:16:04 GMT

Same error

Re: Server Error

Lro — Mon, 03 Apr 2023 23:37:23 GMT

Same! Ugh

Re: Server Error

Devin1995 — Mon, 03 Apr 2023 23:48:37 GMT

Same error! 😞

Re: Server Error

Medinaali — Mon, 03 Apr 2023 23:52:49 GMT

I am getting the same error

Re: Server Error

Montoya2023 — Tue, 04 Apr 2023 00:03:37 GMT

Same here. Will they notify us somehow when the issue is resolved?

Re: Server Error

Jmmick116 — Tue, 04 Apr 2023 00:37:26 GMT

Same... sadly

Re: Server Error

Fouge — Tue, 04 Apr 2023 01:20:27 GMT

Try adding your device now. Mine just worked for the Nest.

Re: Server Error

Montoya2023 — Tue, 04 Apr 2023 05:20:31 GMT

It worked for me too. I also had the wires wrong. Thankfully I had taken a photo of the wiring previously.

Re: Server Error

listairee — Tue, 04 Apr 2023 18:45:23 GMT

Hello all,

Thanks for reaching out. There was an issue that the Google team investigated, and a fix was rolled out last night for it.

Hope that helps! 🙂

Re: Server Error

Jenelyn_O — Tue, 04 Apr 2023 22:55:35 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the trouble. The issue with the server is now resolved. You can now try adding your Nest Thermostats to the Google Home app. If you have any questions or concerns, please let me know. Otherwise, I'll be locking this thread after 24 hours.

Thanks for your help, @listairee.

Best,

Jenelyn