topic Re: Error server encountered temporary error in Nest Thermostats

Error server encountered temporary error

Kate7 — Mon, 03 Apr 2023 20:43:10 GMT

I had an installer put in a next thermostat but when I tried to install the program it gives me the error message “the server encountered a temporary error and could not complete your request” I’ve been on hold with next support for an hour or more. I need help!!!!

Re: Error server encountered temporary error

Maxxim76 — Mon, 03 Apr 2023 22:42:51 GMT

Same problem here. I have no idea what it means and what should I do.

Re: Error server encountered temporary error

Kate7 — Mon, 03 Apr 2023 23:13:46 GMT

Just got ahold of nest they told me server is down and try connecting again tomorrow.

Re: Error server encountered temporary error

johnmutyaba — Mon, 03 Apr 2023 23:51:25 GMT

Same exact situation for me. I am going to reinstall the old thermostat before I freeze

Re: Error server encountered temporary error

Fouge — Tue, 04 Apr 2023 01:40:15 GMT

Try adding your device now. Mine just worked for the Nest.

Re: Error server encountered temporary error

Jenelyn_O — Tue, 04 Apr 2023 23:43:50 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the trouble. The issue with the server is now resolved. You can now try adding your Nest Thermostats to the Google Home app. If you have any questions or concerns, please let me know. Otherwise, I'll be locking this thread after 24 hours.

Thanks for your help, @Fouge.

Best,
Jenelyn

Re: Error server encountered temporary error

johnmutyaba — Tue, 04 Apr 2023 23:38:51 GMT

It works now. Thanks.

Re: Error server encountered temporary error

Jenelyn_O — Wed, 05 Apr 2023 15:42:33 GMT

Hi there,

Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

@johnmutyaba, thanks for the update.

Regards,

Jenelyn