topic Re: Nest Thermostat e - not connecting to WiFi in Nest Thermostats

Nest Thermostat e - not connecting to WiFi

bananamedic — Wed, 21 Sep 2022 20:55:02 GMT

So I have been happily using the nest e thermostat for almost 2 years.

Recently I changed from fibreoptic broadband to 3 mobile boradband on the ZTE 5g router.

initially after setting up the new broadband, all of my google/nest products worked perfectly, except the nest thermostat said it couldn't detect the heat link. So I followed all of the guidance - moving them closer together etc.

I also:

- made sure there was WiFi range to the heat link

- restarted the thermostat e

- restarted the heat link

- changed the batteries in the heat link

- restarted my router

- did a factory reset of the thermostat e & heat link

- did a factory rest of the router and wi-fi

- ensured that the 2.4GHz & 5GHz channels were separate

Now I'm in a vicious cycle of 3 error codes and either not being able to detect wifi, or detecting it and coming up with an error code when trying to connect. The 3 error codes I am getting are as follows: TD006 (6007), TD04 (4060) & TD018 (4060).

Begining to loose my mind with this as have been trying to resolve this issue for almost 3 hours now.

Re: Nest Thermostat e - not connecting to WiFi

GINBALCIUS — Fri, 23 Sep 2022 16:57:49 GMT

I'm having the same issue, even bought a replacement display since a lot of internet seems to have done just that and still, it finds the wifi and as I'm typing in the pass word I get the Something went wrong We're having trouble finding and wi-fi network TD004 (4060). I just switched from Xfinity to Verizon 5G.

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Sat, 24 Sep 2022 12:29:21 GMT

I ended up getting google support to call me, we went through a host of issues together and sent out a new thermostat e for my - highly recommend the support guys, they were excellent.

Re: Nest Thermostat e - not connecting to WiFi

Markjosephp — Tue, 27 Sep 2022 16:27:11 GMT

Hi Everyone,

Thanks for reaching out and apologies for the delay.

@bananamedic — Sorry to hear that you're having issues connecting your Nest Thermostat to your new WiFi network. But I'm glad that we were able to address your concern by contacting us.

@GINBALCIUS — We appreciate you've tried finding a fix. Let's find out more about what happened. How far away is your Nest Thermostat from your router? Also, could you give these steps a whirl?

Go to your Nest Thermostat Settings > Reset > Account connection; reset and follow the prompt.
Once rebooted, go back to Network settings and try reconnecting it back to your WiFi network.

Let me know how it goes.

Regards,

Mark

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Tue, 27 Sep 2022 19:51:03 GMT

For anyone following this post, I solved the issue by downloading the nest app onto another device - for some reason it set up with no issues. So if you've ran through all the wi-fi settings, reset everything and are in a cycle of error codes, try the app on a different device.

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Tue, 27 Sep 2022 19:52:18 GMT

Try downloading the app on another device and doing the set up there - solved my issue straight away.

Re: Nest Thermostat e - not connecting to WiFi

Jeran — Wed, 28 Sep 2022 20:16:17 GMT

Hiya bananamedic,

Thank you for coming back with your fix, we really appreciate it! We'll keep this thread open for a bit to hear back from GINBALCIUS, or if you had any other questions.

Best regards,

Jeran

Re: Nest Thermostat e - not connecting to WiFi

GINBALCIUS — Wed, 28 Sep 2022 20:44:16 GMT

everything has been reset so many times I have lost count. I tried adding it from the nest website and it told me to install the app, I have the app in Pixel 6 Pro, and it finds the wifi and while I am entering the password for wifi I get the error message and I am 2 centimeters away from smashing to bits because that is the only thing that will bring me happiness at this point, because this is garbage. I have 5 cameras, a door bell, 2 nest hubs and other things connected and they are fine except this stupid thing. And the only other device I have is an ipad and I can't even sign in to the nest app.

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Wed, 28 Sep 2022 21:12:03 GMT

I was the exact same, and funnily enough had pixel 6 too. I used my Samsung tablet to set it up again and now can operate my heating though my pixel now it's set up. Could someone maybe loan you a phone or tablet to let you try it? I reset everything, including my WiFi router back to factory settings, played about with every setting you could think of to no avail. As soon as I downloaded the nest app onto my Samsung tablet, it set up with no issues at all.

Re: Nest Thermostat e - not connecting to WiFi

GINBALCIUS — Wed, 28 Sep 2022 21:13:14 GMT

I just gave away my pixel 3 and 5 to friends 🥹

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Wed, 28 Sep 2022 21:14:41 GMT

Oh no lol. I would honestly try a non-pixel android device and see if you can get round it that way.

Re: Nest Thermostat e - not connecting to WiFi

GINBALCIUS — Thu, 29 Sep 2022 16:56:54 GMT

I don't know how or why but after pressing the try again button on the error page very angrily several times it got added to the nest app again... So it resolved itself.

Re: Nest Thermostat e - not connecting to WiFi

Jeran — Thu, 29 Sep 2022 18:02:41 GMT

Hiya GINBALCIUS,

Oh, well, that is good to hear! Did you want me to leave the thread open for a day or so to make sure everything is working properly?

Best regards,

Jeran

Re: Nest Thermostat e - not connecting to WiFi

Williew — Tue, 04 Apr 2023 20:40:17 GMT

Having the exact problem.... And I have a pixel 6!

Been using the thermostat e for 18 months and tonight it disconnected from WiFi. Trying all sorts of things to reconnect and have now reset it but cannot connect. All my Nest protects seem ok. This is hard work!

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Tue, 04 Apr 2023 23:48:25 GMT

Do you have any other devices you could use to reconnect it? I used my Samsung work phone and it worked perfectly, then I went back to using my pixel. Xx

Re: Nest Thermostat e - not connecting to WiFi

Williew — Tue, 04 Apr 2023 23:56:12 GMT

Lol.

I have tried everything. I didn't work on my partner's phone (a pixel!) And the kids have all got pixels too! One of the kids does have a Samsung tablet but I can't sign in on it because of the parental controls from the Family link (Google!)

Having done more internet searching it appears that most people resolve the issue by simply getting a new thermostat. A bit nuts.

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Wed, 05 Apr 2023 00:00:22 GMT

I got 2 new nests sent out from Google and neither worked, but once I reset everything and downloaded the app to my Samsung it went through perfectly and I haven't had an issue since.

Could you take the parental controls off whilst you downloaded it then reset it?

If that doesn't work, I highly recommend getting a callback from the Google support team, they were great with me.

Re: Nest Thermostat e - not connecting to WiFi

Williew — Wed, 05 Apr 2023 08:38:45 GMT

So I've been in the phone to Google support this morning for the past hour and a half. Turns out the issue is with Android 13 and Google phones. Tried my HP laptop but that didn't work and in order to get Samsung tablet allowing me to add my Google account I would need to delete my daughter's account!

So I need to find another phone or tablet (non Google!) Currently charging an old Kindle Fire.

Just goes to show.. Don't put all your eggs in one basket.... Thanks Google!

Re: Nest Thermostat e - not connecting to WiFi

bananamedic — Wed, 05 Apr 2023 09:00:54 GMT

That's disappointing, hope you get it sorted with the kindle. Hopefully Google are working on it.

Re: Nest Thermostat e - not connecting to WiFi

Williew — Wed, 05 Apr 2023 09:06:13 GMT

Thanks.

Currently trying on an older Sony Xperia Compact..... Still no go....