topic Re: Thermostat offline in Nest Thermostats

Thermostat offline

Norma0296 — Thu, 23 Mar 2023 21:19:40 GMT

My thermostats keeps going offline after I install a new WiFi device

Re: Thermostat offline

Jake — Mon, 27 Mar 2023 18:33:52 GMT

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with more details on when your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Thermostat offline

Norma0296 — Mon, 27 Mar 2023 21:40:25 GMT

Still the same problem

Re: Thermostat offline

Jake — Wed, 29 Mar 2023 19:47:38 GMT

Hey there,

I know this is not ideal. Do you mind me asking what type of Nest Thermostat you own? If you follow the link here, it will take you to a troubleshooter that may be of help. Let me know, as I want to ensure everything is working properly from here.

Best regards,

Jake

Re: Thermostat offline

Jake — Mon, 03 Apr 2023 17:29:42 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Thermostat offline

Jake — Wed, 05 Apr 2023 19:25:49 GMT

Hey there,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake