topic Re: Thermostat won't take charge in Nest Thermostats

Thermostat won't take charge

hazelj — Tue, 21 Mar 2023 03:46:28 GMT

My Nest Thermostat will not take a charge. Not from the HVAC wiring, and not from a direct USB connection. Its a pretty safe bet in my estimation that the battery is fried. Its my FOURTH unit in 3 years and fourth to be uniquely defective. Quality has really taken a hit since google took over (I had a number of nest's before the acquisition with no issues)

Is there any hope the team will stand behind the product and replace it?

Yes, I have followed all the documented troubleshooting steps.

Re: Thermostat won't take charge

Jake — Thu, 30 Mar 2023 18:49:39 GMT

Hey there,

If you are still in waranty, you can contact our support team by following the link here. They would be able to help you further on getting a replacement device.

Best regards,

Jake

Re: Thermostat won't take charge

Jake — Wed, 05 Apr 2023 19:48:14 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Thermostat won't take charge

hazelj — Thu, 06 Apr 2023 20:02:03 GMT

At this point I've decided to move on from Nest. When 3 separate units have been defective and customer support taking weeks to respond, its time to move on. Disappointing decline.

Re: Thermostat won't take charge

Jake — Fri, 07 Apr 2023 18:07:20 GMT

Hey hazelj,

I understand the trouble, and know this was not the most ideal situation. With you no longer having the devices, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake