topic Re: Moved into new rental property with neat thermostat in Nest Thermostats

Moved into new rental property with neat thermostat

Mmorin29 — Mon, 01 Nov 2021 18:10:55 GMT

I recently moved into a new rental property and the nest thermostat is locked with a pin so I am unable to change anything or add it to the app. I have plugged into a computer and am able to see the technicalinfo.plist file

Re: Moved into new rental property with neat thermostat

David_K — Fri, 05 Nov 2021 13:00:45 GMT

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

Re: Moved into new rental property with neat thermostat

Jake — Thu, 13 Jan 2022 19:56:17 GMT

Hey Mmorin29,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Moved into new rental property with neat thermostat

Mmorin29 — Thu, 13 Jan 2022 20:00:29 GMT

Yes thank you, I was able to resolve the problem with customer support

Re: Moved into new rental property with neat thermostat

Jake — Tue, 18 Jan 2022 21:57:43 GMT

Hey Mmorin29,

Glad to hear you were able to resolve the issue. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake