topic Re: Nest Thermostat Connection Issue in Nest Thermostats

Nest Thermostat Connection Issue

Farinaz — Fri, 20 Jan 2023 15:31:12 GMT

Hi there,

I'm following up on my previous correspondence with your team.

I had an issue with getting my thermostat connected to the wifi and Nest app. We tried different solutions but it did not work. A case has been opened for me and the issue has been escalated to the upper support team. I was supposed to hear back from them but haven't received anything.

Please note that I do not have any reference number and have already filled out the form twice.

I was wondering if I could get an update on my file as it has become very annoying. I was on vacation for a week and when I got back my house temperature was 10 degrees although I had set it on 22 degrees.

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue

aatienza — Sat, 21 Jan 2023 01:10:26 GMT

Hey Farinaz,

Thanks for getting back to us. I've checked your case and found out that our team sent you an email on November 15, 2022 — have you received it?

Best,

Archie

Re: Nest Thermostat Connection Issue

Farinaz — Mon, 23 Jan 2023 03:15:05 GMT

Hi Archie,

Thanks for your response. I double checked my emails. I have not received any emails in this regard. Can you please ask them to send it to me again?

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue

Farinaz — Wed, 25 Jan 2023 17:46:32 GMT

Hi Archie,

Do you have any updates for me?

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue

Farinaz — Sat, 04 Feb 2023 18:17:47 GMT

Hi there, I was wondering if you had a chance to take a look at my request.

Thanks,

Farinaz

Nest Thermostat Connection Issue Follow Up

Farinaz — Fri, 17 Feb 2023 14:11:36 GMT

Hi there,

I'm following up on my previous correspondence with your team.

Please note that I do not have any reference number and have already filled out the form twice.

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue Follow Up

aatienza — Wed, 22 Feb 2023 00:10:00 GMT

Hey Farinaz,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Thanks,

Archie

Re: Nest Thermostat Connection Issue

aatienza — Wed, 22 Feb 2023 00:12:23 GMT

Hey Farinaz,

I'm sorry for the delay and trouble. To confirm, were you able to check your spam and junk folder to see if it went there?

Thanks,
Archie

Re: Nest Thermostat Connection Issue

Farinaz — Wed, 22 Feb 2023 16:36:23 GMT

Hi Archie,

Yes I did. I have not received an email. Please send it again.

It's been months since I have this issue and want to solve it as soon as possible.

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue

Farinaz — Wed, 22 Mar 2023 13:44:59 GMT

Can some one please answer to my question?

Re: Nest Thermostat Connection Issue

Jenelyn_O — Wed, 22 Mar 2023 21:29:32 GMT

Hi Farinaz,

I'm sorry to hear that you haven't received any updates yet. I've checked your case and our support team sent you an email to the email associated with your Community profile. Could you please fill out this form?

I'll wait for your response and keep an eye out on this thread to make sure you get assisted.

Best,

jenelyn

Re: Nest Thermostat Connection Issue

Farinaz — Thu, 23 Mar 2023 14:11:07 GMT

Hi Jenelyn,

Thanks for your message. I told your other colleagues that I have not received any emails from your support team. Can you please make sure that they send it to this email address? #

I go ahead and fill out the form.

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue

Jenelyn_O — Thu, 23 Mar 2023 21:18:17 GMT

Hey Farinaz,

Thanks for the update. I received your form and I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon and request to continue the conversation to your preferred email. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,

Jenelyn

Re: Nest Thermostat Connection Issue

Farinaz — Fri, 24 Mar 2023 14:10:10 GMT

Hi Jenelyn,

Thank you . I'll keep an eye on my emails.

Cheers,

Farinaz

Re: Nest Thermostat Connection Issue

Markjosephp — Sat, 08 Apr 2023 22:54:42 GMT

Hello Farinaz,

I wanted to ensure you were good to go.

It looks like we have found a solution by replacing your thermostat. I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark

Re: Nest Thermostat Connection Issue

Farinaz — Mon, 10 Apr 2023 02:26:00 GMT

Hi Mark,

Thanks for your message. Yes, I am in contact with your support group.

You can close this thread.

Thanks,

Farinaz

Re: Nest Thermostat Connection Issue

Markjosephp — Tue, 11 Apr 2023 22:49:51 GMT

Hi Farinaz,

Sounds great! So I will lock the thread at this time. If you have any other concerns or questions, please feel free to create a new thread.

Best regards,

Mark