topic Re: Nest Thermostat not controlling heating in Nest Thermostats

Nest Thermostat not controlling heating

DaveF352 — Fri, 10 Mar 2023 10:28:21 GMT

Hi All

I’ve got an elderly Nest Thermostat (probably a V1) that was installed by British Gas years ago when they were doing a supply and fit deal for £99.

It’s been working perfectly until the last week or so when I noticed it was taking ages to turn the heating on remotely using the app on my IOS phone and also my iPad. Before that as I increased the temp the screen would go Orange within seconds, now it can take 30 seconds or longer. Yesterday both by phone and iPad wouldn’t connect to Nest as it said my router was switched off (it wasn’t) and finally my boiler kicked in around 1am last night to heat the house up. When I checked the app it showed the heating was set to 10 degrees (I never have heating on at night) and inside temp was 14. The screen on my phone/iPad and the Nest Controller all were grey and not showing that heating was on. The only way I could turn heating off was by turning the boiler off at the wall.

It’s been ok this morning but I wondered if anyone else had similar issues or whether my Nest or Heatlink are dead?

thanks in advance.

Re: Nest Thermostat not controlling heating

UanaC — Fri, 07 Apr 2023 14:23:49 GMT

Hello there! I am sorry that your facing an issue with your thermostat. Could please let me know if there are any LED lights on your Heat Link?

Thanks in advance, Oana.

Re: Nest Thermostat not controlling heating

AlexD — Mon, 10 Apr 2023 14:39:01 GMT

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

Re: Nest Thermostat not controlling heating

DaveF352 — Mon, 10 Apr 2023 20:10:50 GMT

Thanks for the replies. After resetting the device, it seems to be fully working again.

Re: Nest Thermostat not controlling heating

LarisaL — Tue, 11 Apr 2023 09:23:41 GMT

Hi @DaveF352. I'm really glad to hear that your thermostat is working! In this case I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Have a great day ahead. Thanks, Larisa.