topic Re: I forgot my pin to unlock my thermostat in Nest Thermostats

I forgot my pin to unlock my thermostat

Queensreborn — Mon, 10 Apr 2023 15:46:49 GMT

Can someone please help me I forgot my pin to unlock my nest thermostat and my thermostat is not on the app anymore

Re: I forgot my pin to unlock my thermostat

David_K — Mon, 10 Apr 2023 16:02:44 GMT

If you can't control it using the app anymore, you'll need to reset it using a computer.

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

Re: I forgot my pin to unlock my thermostat

Queensreborn — Mon, 10 Apr 2023 16:16:53 GMT

I need help with my thermostat I forgot my unlock pin also

Re: I forgot my pin to unlock my thermostat

Queensreborn — Mon, 10 Apr 2023 16:24:25 GMT

Yes I do see the file

Re: I forgot my pin to unlock my thermostat

Jenelyn_O — Mon, 10 Apr 2023 16:50:38 GMT

Hi there,

Thanks for reaching out. To proceed, please fill out this form as I'll hand it over to our team. Please let me know once you're done.

I appreciate your help, @David_K.

Best,
Jenelyn

Re: I forgot my pin to unlock my thermostat

Queensreborn — Mon, 10 Apr 2023 16:53:26 GMT

I have completed the form

Re: I forgot my pin to unlock my thermostat

Jenelyn_O — Mon, 10 Apr 2023 17:15:21 GMT

Hey Queensreborn,

Thanks for that. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,
Jenelyn

Re: I forgot my pin to unlock my thermostat

Queensreborn — Mon, 10 Apr 2023 17:16:45 GMT

Ok thank you so much for your help with this issue

Re: I forgot my pin to unlock my thermostat

Jenelyn_O — Mon, 10 Apr 2023 18:48:19 GMT

Hey Queensreborn,

No worries, I'm happy I was able to help. Please be advised that I'll be locking this thread after 24 hours.

Best,
Jenelyn