topic Re: I forgot my nest thermostat pin and deleted it from my app in Nest Thermostats

I forgot my nest thermostat pin and deleted it from my app

Fahlonnaples — Wed, 12 Apr 2023 05:45:29 GMT

I have tried everything. I connected it to my sons Chromebook and it’s recognizing it but I can’t figure it out myself. Any help is appreciated, as we’ve been too hot or too cold lol. Plz & Thanks!

Re: I forgot my nest thermostat pin and deleted it from my app

Houptee — Wed, 12 Apr 2023 17:22:55 GMT

Nest tech support has to help you to reset it after you have it connected to a laptop.

Hopefully they will respond to this soon.

Re: I forgot my nest thermostat pin and deleted it from my app

zoeuvre — Sat, 15 Apr 2023 19:10:23 GMT

Hi Fahlon,

Thanks for being ahead in troubleshooting your Nest Thermostat. Can you look for the Nest folder on your computer screen or search for technicalinfo.PLIST file on your Chromebook? I'll look forward to your response.

I appreciate the help, @Houptee.

Best,

Zoe

Re: I forgot my nest thermostat pin and deleted it from my app

zoeuvre — Tue, 18 Apr 2023 19:26:42 GMT

Hi there,

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

Re: I forgot my nest thermostat pin and deleted it from my app

Fahlonnaples — Tue, 18 Apr 2023 22:51:19 GMT

I have found it but that’s it. I open it and see coding

Re: I forgot my nest thermostat pin and deleted it from my app

Fahlonnaples — Tue, 18 Apr 2023 22:52:15 GMT

But also I can’t save the file as .Dropbox as it says it’s reserved for system something or another

Re: I forgot my nest thermostat pin and deleted it from my app

Fahlonnaples — Tue, 18 Apr 2023 22:53:32 GMT

Geez we’re freezing over here 🥶.

Re: I forgot my nest thermostat pin and deleted it from my app

zoeuvre — Tue, 18 Apr 2023 22:58:59 GMT

Hi there,

Thanks for letting us know and I'm sorry to hear about the situation. We’d like to take a look at this for you. Could you please fill out this form with the needed information?

Regards,

Zoe

Re: I forgot my nest thermostat pin and deleted it from my app

Fahlonnaples — Tue, 18 Apr 2023 23:04:35 GMT

I did. Sent it right away.

Re: I forgot my nest thermostat pin and deleted it from my app

Fahlonnaples — Tue, 18 Apr 2023 23:54:24 GMT

I filled it out and I haven’t heard anything back. Anything I can do to speed up this process? It’s really cold outside.

Re: I forgot my nest thermostat pin and deleted it from my app

Markjosephp — Wed, 19 Apr 2023 18:50:57 GMT

Hello Fahlonnaples,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark