topic Re: Problem connecting App to Nest Service in Nest Thermostats

Problem connecting App to Nest Service

jps3708 — Mon, 17 Apr 2023 17:30:20 GMT

My app is not connecting.

1. I sign out and sign back in with the Google account I assigned.

2. wants to allow access to the account so I press "allow"

3. The home symbol just spins and spins for several minutes

4. eventually it says " "There is a problem connecting to the Nest service. Try again in a few minutes".

Its been doing this for a day now. Should I delete and reinstall the app on my Iphone? Thanks for the assistance in working through this.

Re: Problem connecting App to Nest Service

jps3708 — Mon, 17 Apr 2023 22:31:57 GMT

So this is odd. When I left the house and wifi range it connected. But when I returned, the issue returned.

Re: Problem connecting App to Nest Service

WalkGood — Mon, 17 Apr 2023 23:17:25 GMT

While inside the house, disconnect your cellphone from wifi but stay connected to internet via cell data. Try accessing your nest tstat again.

Re: Problem connecting App to Nest Service

jps3708 — Tue, 18 Apr 2023 01:00:17 GMT

That worked, thanks. Is the app not intended to be used at home with wifi?

Re: Problem connecting App to Nest Service

WalkGood — Tue, 18 Apr 2023 06:29:34 GMT

When you connect to Wifi at home with cell phone try connecting to same band width as the Nest T-stat. If the Nest t-stat is connected to your 2.4GHz then connect your cell phone to same SSID on 2.4GHz.

Re: Problem connecting App to Nest Service

jps3708 — Tue, 18 Apr 2023 13:02:56 GMT

I only have one router at the house and both my phone and Nest t-stat are connected to the same Wifi address. The app wont work when Im connected to Wifi and only works when I leave the house or switch off my phones wifi and use only cell service. I remember is working previously no matter what my phone was set to. Is there another setting I need to change?

Re: Problem connecting App to Nest Service

WalkGood — Tue, 18 Apr 2023 15:51:15 GMT

Is your phone an iPhone?

Re: Problem connecting App to Nest Service

Lou70 — Tue, 18 Apr 2023 18:08:48 GMT

I’m having the same issues. I tried resetting the thermostat, resetting router, deleted app, reinstalled app still not working. The nest thermostat is connected to my router. It still can’t connect to the app.

Re: Problem connecting App to Nest Service

WalkGood — Tue, 18 Apr 2023 18:16:13 GMT

Do u use an iphone???

Re: Problem connecting App to Nest Service

Lou70 — Tue, 18 Apr 2023 18:35:58 GMT

Yes, I use an iPhone 14 Pro on iOS version 16.4.1.

I have reset my router, nest thermostat, and deleted and reinstalled the app.

I also tried to connect, using only cellular service, which also did not work.

And the nest app will just not let me sign in.

Re: Problem connecting App to Nest Service

WalkGood — Tue, 18 Apr 2023 18:36:14 GMT

From a Reddit post:

"I had this same problem on my iPhone and I also have an android phone that doesn’t have this issue. Upon doing some more research and playing with some settings, iPhones have a specific setting called “Limit IP Address Tracking” it’s enabled by default. When I disabled this, my Google Home app and the camera streams started to work. On your iPhone go to Wi-Fi>Click the info icon next to the Wi-Fi network you are connected to>Limit IP Address Tracking and disable it."

Re: Problem connecting App to Nest Service

Lou70 — Tue, 18 Apr 2023 18:41:19 GMT

Tried that, but alas, did not work…

Re: Problem connecting App to Nest Service

Lou70 — Tue, 18 Apr 2023 19:03:03 GMT

Any other helpful, suggestions?

Re: Problem connecting App to Nest Service

jps3708 — Tue, 18 Apr 2023 20:02:24 GMT

Tried that also and it didnt work

Re: Problem connecting App to Nest Service

jps3708 — Thu, 20 Apr 2023 16:13:03 GMT

While at home, I guess I will just disconnect from my wifi when I want to look at my thermostat from my app. Shouldnt have to do that but alas, we cant seem to figure out why I cant connect to the app when Im at home while on wifi.

Re: Problem connecting App to Nest Service

WalkGood — Thu, 20 Apr 2023 18:54:35 GMT

Have you tried the following? Verify that both your nest t-stat and also your device with nest app are connected to same SSID network of your WiFi. Don't use your "guest network".

Re: Problem connecting App to Nest Service

jps3708 — Thu, 20 Apr 2023 19:08:13 GMT

Yes sir, I have. They are both connected to the same network. Its odd. Worked great without any issues for a long time.

Re: Problem connecting App to Nest Service

zoeuvre — Wed, 26 Apr 2023 19:59:35 GMT

Hi everyone,

Thanks for stopping by @WalkGood.

I know it's been a while, and I’m sorry to hear about the current situation with your Nest app. I thank you for being ahead of the troubleshooting steps that might fix this case.

Please check for the signal strength of your Nest Thermostat by going to Settings, then looking for Technical Info, and then selecting Network. Check for two numbers: ping speed and signal strength. If the ping isn’t available, you can check the Nest Weave connection instead, which can be seen under Settings, Technical Info, and Nest Weave. Then, determine whether or not you are connected.

I'll look forward to your responses.

Best,

Zoe

Re: Problem connecting App to Nest Service

Lou70 — Wed, 26 Apr 2023 20:30:56 GMT

Settings checked and all good. Still cannot connect.

Re: Problem connecting App to Nest Service

Lou70 — Wed, 26 Apr 2023 20:32:00 GMT

Same here….